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All Forum Posts by: Ryan Moyer

Ryan Moyer has started 11 posts and replied 878 times.

Post: Anyone offering a vehicle rental with their STR?

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293

Some people are doing it with success. Biggest problem is that managing a Turo rental is more hands on than managing an STR, and is more difficult to do remotely.

But if you can find a way to do that work, you've basically got two businesses where every customer for one is a free, super valuable, super targeted lead for the other, with the opportunity to offer a bundle discount to close the deal.

Post: Alert if a message is unanswered

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293

It would require them keeping an eye on things (rather than getting an alert), but you can create a user for them in Hospitable that has access to all the guest messaging.  So they would get an alert any time there is a new message, but they'd have to know to check back in an hour and see if you've replied.

Post: Short Term Rental Sandy Utah

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293

I believe most people in the SLC valley are operating illegally.  Maybe it's just SLC proper, I'm not sure.

Post: Is building a home in Brian Head for STR a good idea?

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293
Quote from @Paul Sanders:

Yes, late April and May are considered "mud" season up there and folks turn their attention to summer sports at that point.  @Ryan Moyer, do you generally stay there with just your immediate family? I ask because I think some families look to rent a house vs a condo to stay together and split costs. I also find the HOA dues to be considerable in owning / renting the condos and always going up, where building a house, I won't have to deal with that. Maybe I'm putting too much weight on that?


 Yes it's just the 4 of us, so I don't really know much at all about the feasibility of a large 6 bedroom place, even as a guest.

Post: Is building a home in Brian Head for STR a good idea?

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293

Me and my family love skiing at Brian Head.  But I should note much of the reason we ski there is because it's less crowded and because there is a plethora of cheap lodging always available.  And that is during ski season, which I assume is the high season where most of the money is made.  It might be less seasonal than I think with the monument up there and everything, but I'd have to imagine at the very least spring is a muddy slopfest where the place is empty.

Post: STR analysis - Mammoth Lakes

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293
Quote from @Joe Hannigan:


I'm here in mammoth with an STR that I've operated for 3 years… 500sqft studio loft 2bath. During COVID I was probably 95%. In the last 12 months occupancy has since leveled off, $7 a gallon gas prices didn't help us here in town. I'm more or less around 75% (Oct & Nov slowest)now with 45k in gross rev. It's sounds like you're familiar with the area but I'll give you (and other investors) the run down anyway …Summer time is better than winter, assuming no forest fires/smoke. During ski season the majority of people are here for the weekend and are limited to just the MMSA whereas during the summer everyone is on vacation (European travels too) with lots to do (golf, hiking, fishing, music festivals, Yosemite,etc). The camping/glamping had taken a bite out of the hospitality industry but they clamped down on off site camping this past summer so that helped. Another thing to consider is Mammoths expansion…Mammoth has broken ground on a giant new hotel and 3 additional hotels (300+ doors per hotel) are scheduled to start in the next 12 months. Mammoth Mountain is also scheduled to build an entire new village and multiple hotels at main lodge. This monumental winter might affect all of that, including summer occupancy since hiking and such will probably be limited with all the remaining snow… another key issue for your analysis is cleaning fees and cleaner availability. The majority of cleaning services are maxed out and not taking new clients due to lack of staffing. I had to beg my friend to take me on as a client. I pay $150 a clean and that's "locals price" hook up. During the winter months I have a lot of turns and payout somewhere between $1k-1,500 per month . Granted that expense is passed throught but can be a deterrent for customers. The biggest Xfactor in anything mammoth is mammoth itself. Reliable property managers and contractors are very very rare (I did my upgrades and cleaning for the first 18 months).Then there's the weather. We are on the cusp of an historic winter with another 3-5 feet coming this week. Because of this winter and the storms mainly hitting on the weekends my cancelations have been through the roof, more so then during COVID. A nightmare is an understatement. I've even had to clean the unit since cleaners were unable to get there during the storms. Guests have also been stuck and unable to check-out .
-Can you beat the avg ? Some years yes , so years no. That location matters for this.
-Best time to buy: crap shoot. Everyone sells in summer so more inventory but more competition. Rates might change that this summer
-Should you buy? Absolutely. It’s Real estate in California and in a destination town. There is never enough housing here. Whether it’s str or ltr you will break even at worst case scenario (not factoring in appreciation). Some months /years you will kill it a make money hand over fist . Others , break even. Knock on wood I’ve never lost money , even during COVID shut down.
Personally I’ll be kicking the tires this summer. I’m anticipating a lot of people will be “over it” between cancellations, rising expenses, unreliable managers & cleaners, and the simple fact that people are probably overextended

best 
-Joe 


This is really great info, thanks for sharing.

One thing to note on the last few sentences.  You mentioned that in a bad year you break even so the downside is limited.  But if you bought 3 years ago surely your mortgage is MUCH lower than someone buying now, so that would change things pretty majorly in terms of risk for a current buyer I would think.

I was surprised to hear that this winter has been bad.  People not going skiing because of too much snow sounds crazy!  Out here in Utah we've had the same historic year and every ski resort has been packed to the gills more than ever before because all that snow has made it more desirable, not less, and everyone is equipped to deal w/ the snow.

Post: How are people providing free tickets to local PF attractions?

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293
Quote from @John Underwood:
Quote from @Leslie Anne Morris:

This is an offering through a partner I’ve been considering called Xplorie 


 I can't find much info about them.

Seems like you might have your property booked through them?

There is a catch somewhere.

 No you still book the place however you would book the place.  You (as the owner) pay Xplorie some fee to be able to offer these to your guests.  You could also buy them yourself as a guest, this is basically just the host buying it and giving it to you, but they get a little better rate because they're buying a lot.

It's market dependent, but often many of the offers aren't as good as they sound.  IE "free ticket to Dollywood!" is actually often something like "get one ticket to Dollywood free when you buy 4+ tickets to Dollywood".

We had it once for our stay in Destin as a guest, and we didn't even end up using any of them because they almost always required spending a bunch of money on something we weren't otherwise going to do just to get the one or two free tickets added on.

Post: StayFI Email Marketing

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293

Are you sure you didn't just forget to update the wifi info you were passing on to the guest somewhere?

I had the same issue at first.  Turned out I had updated the wifi info I was giving to the guest in the guestbook, but in the past I'd put the old non-stayfi network into Airbnb in the Wifi section and forgotten about it, and guests were grabbing the wifi info there and ending up on the old router network.

What you're describing with the guests creating a wifi hotspot instead of everyone signing in individually seems like a lot of work to avoid the 5 seconds it would take them to just put in a fake email address, so I doubt that's what's happening.  Even if it is, I can't imagine that will be a typical occurrence going forward.

But long and short of it, no I don't think there's any way to restrict someone from doing that in the Stayfi settings.

Post: Anyone else have this problem?

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293

The confusion is just a semantics thing.  The "manager" here just handles everything after guest check-in, while the host creates the listings, does pricing, pre check-in communication, etc.  Basically the opposite of Evolve.

They are common in Orlando, and they do call them "property managers" here even though it's a little different than a traditional "they handle everything" PM.

Post: STR Ownership / Management Structure

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 893
  • Votes 1,293

The difference between this and purely management is that he's also sourcing the deal and bringing all the pre-purchase knowledge.

I've seen quite a few people on this forum and elsewhere do these deals at 50/50 split.  That seems crazy to me to give that much up as the person with the cash but apparently there are investors that are willing to do it.