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All Forum Posts by: Ryan Moyer

Ryan Moyer has started 11 posts and replied 863 times.

Post: STR analysis - Mammoth Lakes

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283
Quote from @Joe Hannigan:


I'm here in mammoth with an STR that I've operated for 3 years… 500sqft studio loft 2bath. During COVID I was probably 95%. In the last 12 months occupancy has since leveled off, $7 a gallon gas prices didn't help us here in town. I'm more or less around 75% (Oct & Nov slowest)now with 45k in gross rev. It's sounds like you're familiar with the area but I'll give you (and other investors) the run down anyway …Summer time is better than winter, assuming no forest fires/smoke. During ski season the majority of people are here for the weekend and are limited to just the MMSA whereas during the summer everyone is on vacation (European travels too) with lots to do (golf, hiking, fishing, music festivals, Yosemite,etc). The camping/glamping had taken a bite out of the hospitality industry but they clamped down on off site camping this past summer so that helped. Another thing to consider is Mammoths expansion…Mammoth has broken ground on a giant new hotel and 3 additional hotels (300+ doors per hotel) are scheduled to start in the next 12 months. Mammoth Mountain is also scheduled to build an entire new village and multiple hotels at main lodge. This monumental winter might affect all of that, including summer occupancy since hiking and such will probably be limited with all the remaining snow… another key issue for your analysis is cleaning fees and cleaner availability. The majority of cleaning services are maxed out and not taking new clients due to lack of staffing. I had to beg my friend to take me on as a client. I pay $150 a clean and that's "locals price" hook up. During the winter months I have a lot of turns and payout somewhere between $1k-1,500 per month . Granted that expense is passed throught but can be a deterrent for customers. The biggest Xfactor in anything mammoth is mammoth itself. Reliable property managers and contractors are very very rare (I did my upgrades and cleaning for the first 18 months).Then there's the weather. We are on the cusp of an historic winter with another 3-5 feet coming this week. Because of this winter and the storms mainly hitting on the weekends my cancelations have been through the roof, more so then during COVID. A nightmare is an understatement. I've even had to clean the unit since cleaners were unable to get there during the storms. Guests have also been stuck and unable to check-out .
-Can you beat the avg ? Some years yes , so years no. That location matters for this.
-Best time to buy: crap shoot. Everyone sells in summer so more inventory but more competition. Rates might change that this summer
-Should you buy? Absolutely. It’s Real estate in California and in a destination town. There is never enough housing here. Whether it’s str or ltr you will break even at worst case scenario (not factoring in appreciation). Some months /years you will kill it a make money hand over fist . Others , break even. Knock on wood I’ve never lost money , even during COVID shut down.
Personally I’ll be kicking the tires this summer. I’m anticipating a lot of people will be “over it” between cancellations, rising expenses, unreliable managers & cleaners, and the simple fact that people are probably overextended

best 
-Joe 


This is really great info, thanks for sharing.

One thing to note on the last few sentences.  You mentioned that in a bad year you break even so the downside is limited.  But if you bought 3 years ago surely your mortgage is MUCH lower than someone buying now, so that would change things pretty majorly in terms of risk for a current buyer I would think.

I was surprised to hear that this winter has been bad.  People not going skiing because of too much snow sounds crazy!  Out here in Utah we've had the same historic year and every ski resort has been packed to the gills more than ever before because all that snow has made it more desirable, not less, and everyone is equipped to deal w/ the snow.

Post: How are people providing free tickets to local PF attractions?

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283
Quote from @John Underwood:
Quote from @Leslie Anne Morris:

This is an offering through a partner I’ve been considering called Xplorie 


 I can't find much info about them.

Seems like you might have your property booked through them?

There is a catch somewhere.

 No you still book the place however you would book the place.  You (as the owner) pay Xplorie some fee to be able to offer these to your guests.  You could also buy them yourself as a guest, this is basically just the host buying it and giving it to you, but they get a little better rate because they're buying a lot.

It's market dependent, but often many of the offers aren't as good as they sound.  IE "free ticket to Dollywood!" is actually often something like "get one ticket to Dollywood free when you buy 4+ tickets to Dollywood".

We had it once for our stay in Destin as a guest, and we didn't even end up using any of them because they almost always required spending a bunch of money on something we weren't otherwise going to do just to get the one or two free tickets added on.

Post: StayFI Email Marketing

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283

Are you sure you didn't just forget to update the wifi info you were passing on to the guest somewhere?

I had the same issue at first.  Turned out I had updated the wifi info I was giving to the guest in the guestbook, but in the past I'd put the old non-stayfi network into Airbnb in the Wifi section and forgotten about it, and guests were grabbing the wifi info there and ending up on the old router network.

What you're describing with the guests creating a wifi hotspot instead of everyone signing in individually seems like a lot of work to avoid the 5 seconds it would take them to just put in a fake email address, so I doubt that's what's happening.  Even if it is, I can't imagine that will be a typical occurrence going forward.

But long and short of it, no I don't think there's any way to restrict someone from doing that in the Stayfi settings.

Post: Anyone else have this problem?

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283

The confusion is just a semantics thing.  The "manager" here just handles everything after guest check-in, while the host creates the listings, does pricing, pre check-in communication, etc.  Basically the opposite of Evolve.

They are common in Orlando, and they do call them "property managers" here even though it's a little different than a traditional "they handle everything" PM.

Post: STR Ownership / Management Structure

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283

The difference between this and purely management is that he's also sourcing the deal and bringing all the pre-purchase knowledge.

I've seen quite a few people on this forum and elsewhere do these deals at 50/50 split.  That seems crazy to me to give that much up as the person with the cash but apparently there are investors that are willing to do it.

Post: Channel Mgt for STR Hostaway vs OwnerRez

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283

LOL every time...

Quote from @Ravindri Malwatte (2 posts, 0 votes):

I would recommend Hostaway- I manage 34 rentals and the software has been incredibly helpful in streamlining my business.


I swear Hostaway just has a google alert setup for their name being mentioned and a team of people overseas that go just make fake shill posts about it any time they get an alert.




Post: Investment Loans in the Smokies

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283
Quote from @John Carbone:

At these levels, who is borrowing money interest only around here to fund new construction, and if you are what is your business rationale? also, if you are buying existing right now are you doing so with the expectation to break even? 


People have spent the last 10 years getting bailed out of their financial decisions by insanely doveish fed policy, and they've become too accustomed to it.

I truly believe the fed learned its lesson in the fallout from backing off rate hikes too quickly in early 2019 and are not going to make the same mistake twice.  I think they're going to keep their foot on the gas for way longer than people are expecting this time.  And the only reason the consensus thought they'd be done by now is because they've gotten too used to unlimited stimulus that is not sustainable.

Post: Channel Mgt for STR Hostaway vs OwnerRez

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283
Quote from @Brooklyn McCarty:

Most PMS’s offer a free trial period. Try them both out and see which one you like better. 


FWIW Hostaway doesn't.

Post: Channel Mgt for STR Hostaway vs OwnerRez

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283

Hostaway seems interesting as potentially something with the power of Ownerrez but without the challenging interface and complexity.  The problem is it's by far the most expensive PMS while simultaneously being by far the least transparent as to what its capabilities and limitations are.

With Ownerrez, you can look through their entire documentation library before signing up.  You can see how it works with each OTA, what limitations API has with each particular OTA, what it can and can't do, exactly, how difficult each of them are to set up, etc.

I did the Hostaway call and they wouldn't really expand on any of this.  It was just salesman saying "we're a premiere partner with xxxx", etc.  Well, most of those OTAs have a bunch of premiere partners and still have plenty of limitations on what exactly can be controlled via API and whatnot, so that's not really saying a lot.

Doubly worrisome is that there are almost no hands on reviews of Hostaway, and any time the name comes up on BP or Facebook groups there are suddenly a dozen new "users" whose first and only post ever is to talk about how great Hostaway is, without providing any details.  Which is quite sketchy.

Post: STR Stylist looking for feedback and to connect with STR investors

Ryan Moyer
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 878
  • Votes 1,283

There's a certification for this?