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Updated over 1 year ago, 07/08/2023

User Stats

13
Posts
2
Votes
MARY CLEMENT-HILL
  • Corvallis, OR
2
Votes |
13
Posts

Should a landlord clean a filthy tenant's kitchen and bath

MARY CLEMENT-HILL
  • Corvallis, OR
Posted

Hi everyone,

I've got a weird question today.  My husband has been working on our ancient 4plex including what started as a small handful of repairs at one of the units where a tenant's been living for about 18 years (he's not leaving yet either).  The guy went thru some health issues and depression, consequently the place is a wreck.  My husband hauled out three truck loads of garbage for the dump, paid for it and loaded and unloaded it too. Now he's replacing most of the tenant's appliances with newer used.  AND he wants me (The Wife) to head out there and CLEAN THIS GUY'S KITCHEN AND BATHROOM.  I've already cleaned the used appliances (range and fridge and range fan and microwave) AND cleaned all the cabinet doors brought home for that specific purpose.  They were filthy, mega.  Believe me, I don't mind helping out, it's my property, too.  BUT, this seems over the top.  The guy's not leaving so why should we clean his 18 years worth of filth, and why shouldn't he do it?  FYI - I've asked the hubs and I got rage + wrath + fury at my daring to ask such a dumb question.  

User Stats

535
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253
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Kimberly T.
  • Investor
  • Colorado Springs CO
253
Votes |
535
Posts
Kimberly T.
  • Investor
  • Colorado Springs CO
Replied

Landlord is spelled L-A-N-D-L-O-R-D, not M-A-I-D.

Never have I heard of a landlord providing free maid service.

User Stats

807
Posts
473
Votes
Nat C.
  • Investor
  • Miami, FL
473
Votes |
807
Posts
Nat C.
  • Investor
  • Miami, FL
Replied
This is an unbelievable story. It sounds like you've already been generous to the tenant. Obviously no, you shouldn't be cleaning the tenants filth but this sounds like more of an issue between you and your husband. My advise is to stand your ground. Ask the tenant if he would like you to arrange a low cost cleaner to attend perhaps?
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User Stats

1,638
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1,060
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Cal C.
  • Investor
  • Peachtree Corners, GA
1,060
Votes |
1,638
Posts
Cal C.
  • Investor
  • Peachtree Corners, GA
Replied

I can just imagine if I ever asked my wife to do that.  BWHHHHAAAHHAAA!  

Not sure why you are upgrading someplace that the tenant treats like crap.  

Yes I know he has been there for 18 years and I would definitely be buying him newer stuff, but not if he just treats it like crap.    

Account Closed
  • Lender
  • Dallas, TX
128
Votes |
283
Posts
Account Closed
  • Lender
  • Dallas, TX
Replied

no good deed goes unpunished

User Stats

147
Posts
83
Votes
Tyson Luthy
  • Property Manager
  • Idaho Falls, ID
83
Votes |
147
Posts
Tyson Luthy
  • Property Manager
  • Idaho Falls, ID
Replied

I wouldn't do it. It's tenant responsibility.

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Jean Bolger
Pro Member
  • Aurora, CO
1,303
Votes |
2,039
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Jean Bolger
Pro Member
  • Aurora, CO
Replied

This is a tough situation - it sounds like your tenant has a hoarding problem. Unless he has undergone treatment for, or somehow come out of, his depression/health issues then you'll likely be looking at this as an ongoing problem. That level of filth and disarray can absolutely be damaging to your property, so it's not prudent to ignore the situation. That said, unless he's paying for maid service, I don't think you should provide maid service. 

What is the status of the lease? If it were me, I'd look into the possibility of renewing the lease with  an added charge for basic cleaning and then contract with a cleaning company to come in every week or two weeks to maintain sanitation/safety. I don't think there is any legal obstacle to that -- in fact I remember reading years ago about a landlord who specialized in student housing doing that very thing - the rent included maid service and required the students allow the cleaners access. 

  • Jean Bolger
  • User Stats

    50
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    26
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    Mike Gennaro
    • Real Estate Agent
    • Zachary, LA
    26
    Votes |
    50
    Posts
    Mike Gennaro
    • Real Estate Agent
    • Zachary, LA
    Replied

    Nah, don't clean up after that guy. If he's been there for 18 years, pays on time, and doesn't creep the other tenants out, then I agree with the decision to upgrade the appliances.  If you really feel that keeping this tenant is worth all of the hassle, and the potential damage to the apartment, then I'd hire a cleaning service to do a good once over for $100-$200. If he's a hoarder, maybe get a family member's phone number and get him in touch with some psychiatric help.

    User Stats

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    James Wise#1 Ask About A Real Estate Company Contributor
    • Real Estate Broker
    • Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH
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    Votes |
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    James Wise#1 Ask About A Real Estate Company Contributor
    • Real Estate Broker
    • Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH
    Replied

    Don't see the reason your husband wants to do all of this. No benefit to you guys. Only time this needs to be done (by you guys) is at turnover.

    Let him know that all the folks on bigger pockets agree with you and that 

    happy wife = happy life. : )

    User Stats

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    4,832
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    Andrew Syrios
    Pro Member
    • Residential Real Estate Investor
    • Kansas City, MO
    4,832
    Votes |
    10,020
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    Andrew Syrios
    Pro Member
    • Residential Real Estate Investor
    • Kansas City, MO
    ModeratorReplied

    Absolutely not, unless you want to open up a side business and charge him for it, and your time is better spent elsewhere. 

    User Stats

    13
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    2
    Votes
    MARY CLEMENT-HILL
    • Corvallis, OR
    2
    Votes |
    13
    Posts
    MARY CLEMENT-HILL
    • Corvallis, OR
    Replied

    I am blown AWAY!  What awesome and well thought responses.  And you've corroborated my thoughts completely.  HOWEVER.  The note about this maybe being a husband/wife issue....is right on the money.  I have zero say in things like this and am yelled at for bringing ANYTHING up.  Seriously.  So.....since he just walked in the door early and I don't want to experience the rage...better sign out for the moment.  Thanks so so so much.  Excellent advice!  I'm so touched....and I'll be back.  :-)

    User Stats

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    Steve Babiak
    • Real Estate Investor
    • Audubon, PA
    8,349
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    13,450
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    Steve Babiak
    • Real Estate Investor
    • Audubon, PA
    Replied

    @MARY CLEMENT-HILL send your husband on here so that he can get a different perspective. It is the tenant's responsibility to keep their unit clean. Should they be unable to do so, it would be reasonable to get the tenant to pay others to perform cleaning.  Cleaning by the landlord is something done AFTER the tenant moves (taken from the tenant's deposit if warranted and if allowed by law); cleaning by the landlord is also called for when a renovation or repair is undertaken in a tenant's unit that leads to the mess that needs cleaning. Other than that, cleaning is a tenant responsibility. Your husband is taking things out on you that should not be directed at you; that anger at a tenant should not be sent your way. 

    EDIT - the condition of being filthy is just what this tenant will have the unit looking like in short order when they do not have good housekeeping ability. 

    User Stats

    535
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    253
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    Kimberly T.
    • Investor
    • Colorado Springs CO
    253
    Votes |
    535
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    Kimberly T.
    • Investor
    • Colorado Springs CO
    Replied
    Originally posted by @MARY CLEMENT-HILL:

    ...  The note about this maybe being a husband/wife issue....is right on the money.  I have zero say in things like this and am yelled at for bringing ANYTHING up.  Seriously.  So.....since he just walked in the door early and I don't want to experience the rage...better sign out for the moment. ...

     Mom?  Is that you?

    Seriously, sounds like my parents.

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    User Stats

    13
    Posts
    2
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    MARY CLEMENT-HILL
    • Corvallis, OR
    2
    Votes |
    13
    Posts
    MARY CLEMENT-HILL
    • Corvallis, OR
    Replied

    Whew!  He's off to the bar with his contractor friend.  Yay.  Okay everyone, I got up the courage to ask the simple question....why am I cleaning the tenant's filth and not the tenant.  Well, as expected, a rage tornado ensued.  But, once it died back a bit, I gleaned some helpful info.  First, the hubs is trying to be a 'nice guy' and doesn't want to throw the tenant out.  I'm certainly encouraged to kick him out though if I want to take over running the building.  Second, the guy doesn't have the money to have it deep cleaned so I can get another job to pay for it if I don't want to do it.  Third, this is the GOOD part.  Apparently, he's making the tenant have maid service come in once a week to keep the place up once we've gotten everything back to acceptable levels.  It'll be cheap maid service, but that's better than nothing.  At least there's that....

    All I can say is, I hope we sell this place.  :-))  Soon!!!

    Thank you everyone, I'll try to reply to some of your individual comments and I hope you all have a great weekend.  Think of me while I clean 18 years worth of kitchen GREEEEZ.  LOL!

    User Stats

    91
    Posts
    32
    Votes
    Scott Huggins
    • Rental Property Investor
    • Charleston, SC
    32
    Votes |
    91
    Posts
    Scott Huggins
    • Rental Property Investor
    • Charleston, SC
    Replied

    As a Christian I have a big heart and am a big believer in helping people but not enabling people as you will just reinforce that type of behavior.  Sounds like an unsafe environment, which is not good for him or your property.  If you clean up this guys mess and not charge him, I will almost certainly bet a year from now it will look as bad again.  I would be fair but firm give him notice to correct and if he doesn't you take action and bill them.  Also regular property inspections help cut down on this before it gets out of hand.

    User Stats

    320
    Posts
    100
    Votes
    Kyle Penland
    • Investor
    • Dyersburg, TN
    100
    Votes |
    320
    Posts
    Kyle Penland
    • Investor
    • Dyersburg, TN
    Replied
    I call that a maid service. Sure he has been there 18 years. Who cares? I do not clean up after anyone that isn't an immediate family member meaning a child or spouse! Sure I'll send a maid service to his apt, at HIS expense!
    Account Closed
    • Property Manager
    • Big Bear Lake, CA
    330
    Votes |
    585
    Posts
    Account Closed
    • Property Manager
    • Big Bear Lake, CA
    Replied

    @Cal C. I can just imagine if I ever asked my wife to do that. BWHHHHAAAHHAAA!

     This made me laugh. That's pretty much what my husband would say too. 

    I would never, ever, in a million years, clean a tenant's apartment.

    User Stats

    382
    Posts
    123
    Votes
    Mary lou L.
    • Investor
    • Wichita Falls, TX
    123
    Votes |
    382
    Posts
    Mary lou L.
    • Investor
    • Wichita Falls, TX
    Replied

    Is he elderly? At least that's less stuff to haul off when time comes to re rent the place.

    But yeah that is going overboard cleaning, I would mow the outside if I had to, but that's about it. Unless he asked your husband for help...does your tenant have any family around to give a heads up on his living condition? I don't know how privacy laws would impact this.

    User Stats

    27,680
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    James Wise#1 Ask About A Real Estate Company Contributor
    • Real Estate Broker
    • Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH
    18,797
    Votes |
    27,680
    Posts
    James Wise#1 Ask About A Real Estate Company Contributor
    • Real Estate Broker
    • Cleveland Dayton Cincinnati Toledo Columbus & Akron, OH
    Replied
    Originally posted by @MARY CLEMENT-HILL:

    All I can say is, I hope we sell this place.  :-))  Soon!!!

    Now this comment changes things quite a bit. If you guys are selling the home then your husband wanting to clean the home is not out of left field. Cleaning it for the tenant for no reason is an incredible waste of time and resources. Cleaning it so it shows better when you are trying to sell it makes A LOT of sense.

    If the tenant is filthy you are not going to change him and convince him to clean it. If selling the property is his motivation your husband is probably just looking to get it done so you guys can sell.

    However, he is still missing the boat. 

    Cleaning it so it shows better to potential buyers is not the solution here. 

    Removing the tenant THEN cleaning it THEN selling it is the real solution here. 

    User Stats

    20
    Posts
    12
    Votes
    Jane W.
    • Brooklyn, NY
    12
    Votes |
    20
    Posts
    Jane W.
    • Brooklyn, NY
    Replied

    You could hire a professional cleaner service and bill the additional cost into the rent. 

    My relative was managing a property and was wasting her weekend cleaning after the tenants (all the restrooms + kitchen + vacuum the carpet). So I rented the extra bedroom that was being used as a library / storage and hired a maid service.

    Net net: extra income after netting out maid service.

    User Stats

    1,856
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    656
    Votes
    Mary B.
    • Real Estate Investor
    • Lansdowne, PA
    656
    Votes |
    1,856
    Posts
    Mary B.
    • Real Estate Investor
    • Lansdowne, PA
    Replied

    wow no offense but this is 

    Kudos,

    Mary

    User Stats

    177
    Posts
    80
    Votes
    Mark Redmann
    • Investor
    • Philadelphia, PA
    80
    Votes |
    177
    Posts
    Mark Redmann
    • Investor
    • Philadelphia, PA
    Replied
    Originally posted by @James Wise:
    Originally posted by @MARY CLEMENT-HILL:

    All I can say is, I hope we sell this place.  :-))  Soon!!!

    Now this comment changes things quite a bit. If you guys are selling the home then your husband wanting to clean the home is not out of left field. Cleaning it for the tenant for no reason is an incredible waste of time and resources. Cleaning it so it shows better when you are trying to sell it makes A LOT of sense.

    If the tenant is filthy you are not going to change him and convince him to clean it. If selling the property is his motivation your husband is probably just looking to get it done so you guys can sell.

    However, he is still missing the boat. 

    Cleaning it so it shows better to potential buyers is not the solution here. 

    Removing the tenant THEN cleaning it THEN selling it is the real solution here. 

     My parents and I had this exact problem with a tenant.  The single family house was a mess, but we were trying to sell it.  After listing it on a Thursday, we had 6 showing requests for the weekend.  Well the tenant rejected 5 out of 6 showings because they were too early (1030, 11, 1130 am) He was a slob too and the house was cluttered. 

    Luckily, after his year lease expired it went to a month to month.  After agreeing with him on a date to move out, he left. Not without trouble though.  He was supposed to be out on a Friday, but that afternoon asked if he could stay till Saturday and that he would be gone first thing in the morning. I had a paint crew scheduled for that Saturday and told him yes, but we will be there at 7am to paint the house. Well, he wasn't out first thing. He didn't even have the moving truck loaded.  In fact, I had one of the painters help me unload, reload, and pack more of his crap in the truck since he didn't stack anything right and would have NEVER gotten it all in.  

    He finally left around 4pm that day... 

    So when we originally listed it, we priced it at 169k.  After we got the tenant out and scrubbed the house, we were able to list it at 189k. We got an offer within days of listing it.  Currently waiting on the buyers home inspection.

    User Stats

    42
    Posts
    11
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    Nayeem Khan
    • Investor
    • Torrance, CA
    11
    Votes |
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    Nayeem Khan
    • Investor
    • Torrance, CA
    Replied
    Don't do it. You are setting a precedence enforcing the tenants current mind set that if he doesn't keep the place clean the owners will come in and do it. If you do end up cleaning his house, would you guys mind offering your free service to some of my tenants too?
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    Dan Baker
    • Invester/ wellness coach.
    • Akiruno Shi, Tōkyō-to
    9
    Votes |
    100
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    Dan Baker
    • Invester/ wellness coach.
    • Akiruno Shi, Tōkyō-to
    Replied

       that was very nice of you and sure he is a loyal tenant, but NOT sure if i would have done all that myself. 

    i would hook him up with a good maid service and make sure he knows that he  is reasonable for the bill.  Maybe mention that you replaced the appliances and removed the trash from his apartment with the expenses out of Your pocket. 

    User Stats

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    Roy N.
    Pro Member
    • Rental Property Investor
    • Fredericton, New Brunswick
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    Roy N.
    Pro Member
    • Rental Property Investor
    • Fredericton, New Brunswick
    ModeratorReplied

    We have a clause in our lease requiring the tenant to maintain good housekeeping.  If they fail to keep the place {relatively} clean, we reserve the right to send-in a cleaning service at the tenants expense.

  • Roy N.
  • User Stats

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    Barbara G.
    • Hartsdale, NY
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    Barbara G.
    • Hartsdale, NY
    Replied
    Originally posted by @MARY CLEMENT-HILL:

    "Whew!  He's off to the bar with his contractor friend.  Yay.  Okay ever   Second, the guy doesn't have the money to have it deep cleaned so I can get another job to pay for it if I don't want to do it.  Third, this is the GOOD part.  Apparently, he's making the tenant have maid service come in once a week to keep the place up once we've gotten everything back to acceptable levels.  It'll be cheap maid service, but that's better than nothing.  At least there's that....

    All I can say is, I hope we sell this place.  :-))  Soon!!!me while I clean 18 years worth of kitchen GREEEEZ.  LOL!

    ---------------------------------------------------------------------------------

    Well if your husband has gotten the man to agree to a maid service that the man pays for this sounds PERFECT.   Your husband has found an excellent solution to this problem.  A Filthy tenant is is a serious problem for any Landlord.  You probably should monitor the maid service and see that the maid service understands what has to be done.  Like get rid of the garbage every week and wash the kitchen and bathroom floor,  and wash all the appliance.  

    You can not have this man destroying your property with his filth and you probably are stuck with him as a tenant since it is so difficult to evict someone.  

    Now that you have the maid service, you can stop cleaning.  

    You or your husband have to go the extra step and be clear with the maid service and man as to  how you expect that apartment to look.

    No a Landlord should not have to do this stuff but you are involved with a tenant with a serious house keeping problem and unfortunatley it now has become your problem because this is your Property and your invested money.  

    You are fortunate that your husband has found a solution and fortunate that this tenant has agreed to have a cleaning person.  Consider your self Lucky that there has been a solution.