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All Forum Posts by: Ryan Moyer

Ryan Moyer has started 11 posts and replied 851 times.

Post: Email gathering from ALL guests vs just the person who booked??

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266
Quote from @John Crimmins:

You can have them opt-in to marketing materials when they put in their email. That will allow them to choose whether they want to receive the emails. Some people get annoyed at getting added to a list, but at the same time - other people will enjoy receiving the emails - and it works (at least it does in other lines of business, I've never done this on a STR).


 The annoying thing is that it still requires them to enter their info even if they don't check the opt-in box.  I've brought this up to StayFi several times.  If the guest unchecks the marketing box it should no longer require them to enter their info.  There's no point in forcing them to enter it at that point, since you're not saving it anyway.  That just serves to create distrust as the guest then thinks you are saving their info even after they've elected to not let you, otherwise why would you still be forcing them to enter it?

I've gotten one bad review over this and had another guest that thankfully still left a good review, but let me know in private comments that one of the guests in their party was extremely angry over it.

I've brought this up to StayFi several times and they just brushed it off.  Definitely an annoying part of my interaction with StayFi so far.

Post: Airbnb asking me to issue refund

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266
Quote from @Collin Hays:

I would tell both the guest and Airbnb that you are a host, not an insurer.  

Why does financial damage to the guest get transferred to the host, when the host was not at fault?  How is that moral and ethical?

This is the reason we do not do business with Airbnb.  They are constantly trying to shift the host into the position of insurer, when the host hasn't agreed to that, nor have they received a premium for it.

To the contrary, why isn't Airbnb doing the refunding, since they are the ones pushing travel insurance on all of the guests, that they both underwrite and profit from?

This isn't a good company.


 They're just asking.  They don't force it in any way.  The guest requests it, Airbnb says "hey here's the circumstances, would you like to do it?" and you can say no.

Post: End of year accounting

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266

Most of us here count revenue on a cash basis.  That is, whatever month you actually receive it is the month/year that it counts towards.

Post: Where are Short Term Rentals Headed?

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266

Like others have said this gets asked all the time.  Actually just 2 posts down from this one is almost this same thread.  And then 3 posts down the same thread again!  So lots of good thoughts on this subject out there already.

https://www.biggerpockets.com/...

https://www.biggerpockets.com/...

I'm not into the monthly rentals thing (MTR or whatever) but from what I've heard of people in that market the "traveling nurse" thing is even more oversaturated than STR, as tons of people bought monthly rental places just throwing around the term "traveling nurse" without really looking into that closely, and even as traveling nurses become less common. That's just hearsay on my part though.

Post: Our experience with the Zinus Mattresses

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266

I remember these being the most often recommended, go-to STR mattresses long before Robuilt's channel became popular. So it's not like he's going out on a limb here.

We have a bunch and they've worked well for us.  I can count the number of complaints we've had about them on one hand and we've had FAR more people comment that they loved them and asked where they could buy one.

The vast majority of guests don't mention them either way, which is all we were looking for.

I think mattresses are pretty subjective.  We've slept on them at our STRs and I honestly don't remember them much, which again is all we're looking for.  But we've never stayed at our place longer than a week consecutively.

Post: Second Home Vacation Loan in City I Already Own In (Possible?)

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266

It's unclear from the question whether the home you already own has a vacation home loan as well.

IE if home A is an investment property, then you can buy home B as a vacation home.

If home A is a vacation home, then you cannot buy home B as a vacation home.

If home A is a vacation home and you're desperate to buy home B as a vacation home, I would think you could refinance home A into a different loan product, and then the vacation home loan would be eligible for that area again.  But if you've got a good rate on home A already you may not want to re-finance it at current rates.

Post: Tax Implications: Paying Airbnb cleaner via Venmo

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266

If you have an android phone I believe you can look at all your travel for the year, by date, with google maps.  I can't remember if you have to opt into it or not.

Post: 10% dp vacation home loan requirements

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266
Quote from @Michael Baum:

We have seen this question from time to time but I haven't seen a 14 day minimum requirement from the lenders themselves. It is all about the IRS rules regarding deductions etc.


I believe that both the lenders and the IRS have rules regarding 14 days, but in opposite directions.

Lender wants you to use the property 14 days OR MORE for it to qualify as a vacation home.

IRS wants you to use property for 14 days OR LESS for it to qualify as an investment rather than a residence so you can still deduct expenses.

So technically, in order to satisfy both the lender and the IRS when buying a property via a vacation home loan and using it primarily as an STR you would need to visit EXACTLY 14 days. If you visit fewer than that you violate the lender guidelines. If you visit more than that you violate the IRS guidelines.

In practice, neither really follows up on either of those, especially the lender.  The lender is already qualifying you based on whether you can afford the property without any rental income from the property considered anyway, so it doesn't really change their risk profile much whether you're renting it out or not when not using it, and how often that is.

Post: Best towns in Utah for a STR/Vacation Home

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266

I live in Ogden, own an STR in Kanab, have explored just about every meter of Utah, and have looked into buying STRs in most places here.

Utah, sadly, is a tough area for STRs.

St George is an awesome place, but STR regulations are tough. You're limited to a few STR zoned areas, most of which require a city approved property manager (of which their are only a couple, each of which charge 30% for management given their monopolies), self management is not allowed in most of the few STR allowed areas. And oversupply barely begins to describe the area. Sadly, an area for people that like to vacation there and want to supplement the mortgage a bit. Not a place to cash flow.

I love Ogden Valley (Eden, Huntsville, etc) but property values are through the roof with legit 2nd home buyers and uber rich farmers buying up all the homes, and occupancy is low.  You're talking multi million dollar properties that are lucky to do $60k in revenue.  Obviously not anywhere close to cash flowing.

Park City has tourism, but prices are extremely high and, again, oversupply is nuts.  We recently spent the weekend at a nice property on main street for about $299 a night that was pretty empty even during high season and we were able to book it a week before the trip.  With that location, it had to be a $5M property.  We haven't explored the area for investments intimately because just at a high level glance it didn't really seem doable at current home values.  There's a POSSIBILITY you could make something work with a condo over at the Canyons or something like that.  Last time I underwrote that it worked for a little bit of cash flow (nothing to write home about).  But that was pre-pandemic when the condos were half the price they are now.

Hurricane is a fun area, but the waiting list for an STR permit is 10 years. The permit does transfer if you find someone selling a home that has one, but you can expect to pay double market value for that property and, again, totally wreck any chance of cashflow.

Toquerville (near Hurricane) requires you to be a resident of the city to run an STR.

La Verkin (same area) is one of the most doable spots. STR permits are broken down by areas of the city (each area has a limited number of permits available). When we looked 2 years ago there were still some areas with permits available. Not sure about now. Also new builds aren't eligible to be STRs. The property must have been used as a residency for at least 1 year (they're trying to prevent developers from building homes specifically for STR).

Kanab is just such a freaking cool area that I was initially drawn to as a fine art photographer (ryanmoyer.com plug!) and is where we bought, and it's been good to us.  But we bought before the big price run-up.  It would be much tougher at current prices.  Other headwinds are that the locals HATE tourism and will hate you, and vote against everything that helps tourism.  Last year they voted against a proposition by the NP service that would have had Zion shuttles run all the way into downtown Kanab, so instead of only the current south entrance visitors center shuttle stop, you also would have been able to catch a Zion shuttle direct from Kanab.  They voted that down by a lot.  Then they voted down a measure to add a golf course to the area as well.  Oversupply is an issue here as well, as STRs have exploded since Covid when everyone started temporarily making even more road trips to Zion.  That's only going to get worse as while everyone was up in arms fighting the golf course, the city slipped in a measure for a new development under everyone's noses that will add something like 300 new vacation homes to the area.  So things are decent now, if you can find a super great deal, but I'm not sure they'll stay that way for the future and there are a lot of headwinds for growth.  Locals are obsessed with "making sure Kanab does not become the next Moab".

And speaking of which, Moab is another awesome place, but STR restrictions are very tight. At this point you're looking at condos way out of town for $800k that might gross 1/12th of that or so annually is my impression. Haven't spent a ton of time on this area (in STR investor terms, I spend a ton of time there as an STR guest) but that's my impression.

Salt Lake City I have admittedly not spent as much time researching as I should given that it's right next door to me.  But my understanding is that it's technically illegal but unenforced.  So right now everyone operating there is operating illegally, but the city doesn't enforce it at all.  But that could change at any time.  It's also the same story of the supply blew up during the pandemic, and now the demand is receding back to normal while the supply stays high.

Bear Lake is beautiful, and I need to spend more time looking there as well, but again property values are up probably more than 100% in the last 2 years and it's VERY seasonal (pretty much only rentable in the summer), so I can't imagine returns are very good there.

I love Utah, but it's a tough STR area. The reality is that, unless you're looking for somewhere that your primary goal is your own usage, it's just too late. Over the last 10 years the state has transformed from "Utah, why would you go to Utah"? to the hip new beautiful place, and property values have exploded as people have moved here and bought legitimate second homes here that they intend to use for themselves. And alongside the soaring property values have been extremely tight restrictions all across the state as every area struggles with a shortage of affordable housing for low wage tourism workers.

I'm happy to answer any questions as best I can, but it's just a tough market unless you really want a place primarily for yourself. 

Post: Checking Account and Business Credit Card Recommendations

Ryan Moyer
Property Manager
Posted
  • Property Manager
  • Orlando Kissimmee, Davenport
  • Posts 866
  • Votes 1,266
Quote from @Mark S.:

@Ryan Moyer I’ve had the opposite experience with US Bank. I find their website very easy to navigate and have had zero issues. Also like the availability of staff at local offices for wires, notary services, etc. (I have no vested interest- just mentioning my perspective)

 This is what my header looks like on USBank currently.  No idea what "Couldn't load component" is supposed to be, but it's not something you expect to see on the website of a $66B company, and is the kind of thing that just pops up all over the place all the time.

Currently when I try to open the "Transfers" page to initiate an ACH transfer I get the error "The system is temporarily unavailable" which I've had for the last 3 days.

Just stuff like this, all the time, on the website.  I appreciate that they're trying to modernize it (and it looks much better now than it used to) but it's just constant stuff like this popping up.