STR on-call services?

[Matthew Welk]

Does anyone have recommendations for an STR on-call service (not full property management), which will handle basic guest communication during their stay and handle organizing repairs (i.e. calling a plumber, HVAC, etc. ... not actually doing repairs themselves)? I have not been able to fund much about this on the forums. It's either self-manage, or full property management, while I need something in the middle.

Some more details on my situation:

I own an STR in Gulf Shores, AL and the vast majority of it is automated. Hospitable syncs calendars and automates guest messages (check in / out, etc.), Pricelabs sets the prices, ResortCleaning automatically notifies the cleaning team for turnovers. All that I do is answer guest messages, and call other people to repair things if needed. I would like to outsource this last task, so that I do not need to worry about always being available and within phone service. The work here is minimal, but it does require someone to be available 24/7.

Has anyone been able to successfully outsource this part of STR management? Would a virtual assistant be a good option?

[John Underwood]

Quote from @Trent Reeve:

if it can all be handled remotely, maybe a virtual assistant?

I was thinking of a VA also.

Like Luke said have business hours and get back to people when your "open".

They can call 911 for a real emergency.