Skip to content
×
Pro Members Get
Full Access!
Get off the sidelines and take action in real estate investing with BiggerPockets Pro. Our comprehensive suite of tools and resources minimize mistakes, support informed decisions, and propel you to success.
Advanced networking features
Market and Deal Finder tools
Property analysis calculators
Landlord Command Center
ANNUAL Save 54%
$32.50 /mo
$390 billed annualy
MONTHLY
$69 /mo
billed monthly
7 day free trial. Cancel anytime
Pick markets, find deals, analyze and manage properties. Try BiggerPockets PRO.
x
All Forum Categories
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

All Forum Posts by: Chad McMahan

Chad McMahan has started 7 posts and replied 727 times.

Post: AIRBNB Issue: need help!

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Michael Shelton:

Hello everyone, I am having an issue getting in touch with someone at AIRBNB who can actually help me. I have emailed their c-suite people, spoken with the people at the general number, but they keep saying it's being escalated, and that someone would be in touch with me asap. that hasn't happened. Basically they blocked off my entire calendar for my texas property, when the issue that happened with a neighbor and a guest happened in Kansas City. I feel stuck here, and can't figure out how to solve this problem quickly. 

Airbnb really gets under my skin. It's important, as most booking come from there. But, they over charge and it's normal to experience airbnb speed bumps.
Just keep at it, and try to get bookings on airbnb, vrbo, direct bookings, and possibly other sites, as well, to reduce your dependence upon them and increase your occupancy rate.

Post: Pool Safety Measures for My Airbnb Rental in Escondido, CA

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Manjusha Tangirala:

Dear Bigger Pockets Community,

I hope this message finds you well. I'm reaching out to the knowledgeable and experienced community here at Bigger Pockets for some guidance regarding my short-term rental property in Escondido, California, which I have listed on Airbnb.

One of the unique features of my property is a spacious 9ft deep, 35,000-gallon pool. While this amenity enhances the guest experience, it also comes with a significant responsibility to ensure guest safety and minimize any potential risks or liabilities.

I'm interested in learning from your collective expertise about what signages, safety measures, and precautions I should put in place to provide a safe and enjoyable pool experience for my guests. Specifically, I'm curious about:

  1. Pool Signage: Are there specific signs I should place around the pool area to inform guests of safety rules and guidelines?
  2. Safety Measures: What are some essential safety measures I should consider implementing, such as pool alarms or fencing?
  3. Liability Waivers: Do you recommend having guests sign a liability waiver related to pool usage? If so, what should it include, and how should it be presented to guests?
  4. Other Rental Agreements: In addition to standard rental agreements, are there any other specific agreements or contracts that I should have my guests sign to address pool usage and safety?

I understand the importance of ensuring the safety of my guests and protecting myself from potential legal issues, and I greatly appreciate any insights or advice you can provide on this matter.

Your expertise in real estate and property management is highly valued, and I look forward to hearing from you. Thank you in advance for sharing your knowledge and helping me create a safe and enjoyable experience for my Airbnb guests.

Thanks in Advance

Manjusha,
Love it!
Based on the enormous risks, if you miss something, I highly recommend you consult directly with a local pool company, possibly an attorney, and a local PM or savvy real estate agent that 100% sure knows the requirements.

In addition, research it and check their work to make sure they nailed requirements. Also, I'd recommend going above and beyond the requirements, with at least 2 safety extras- extra signage and safety/rescue equipment, such as a rescue bouy and a pool hook.

Post: Reverse Arbitrage - San Diego Townhome - Medium Term Rental

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Joshua Foxton:

I agree with you, but when I looked into this option several years ago most LTR operators charged the same turnover rate as they did for a 12 month lease, which took away any of the higher returns.  But it's probably worth a second (more current) look! 

Good luck! Let us know how it goes.

Post: First Post, excited to join BP

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Tanner Krall:

Excited to join BP! Currently have one investment property in Denver and also run an airbnb in my primary residence. Likely to continue to invest in CO but eventually would like to expand to new markets. Excited to continue to learn more about the platform and the industry

Tanner, welcome! Some great advice and info here on BP.

Post: Thoughts on Sedona, AZ area market?

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @John Farkash:
Quote from @Chad McMahan:

I just wanted to rejuvenate this great post about Sedona real estate. The market has gone from red hot to lava hot.

Expect quite a few multiple offers, many of which will be cash. Commonly we are seeing 10% - 20% above asking, as buyers are getting frustrated with making offers over and over again and not getting properties into escrow, as there is so much buyer competition and not enough property inventory. It's rough out there for buyers right now.

My forecast is we will likely see at least a few more years (and possibly 10+) of major heat, before things cool a bit. We are still on the front of this wave.

Be bold, buyers. Remember the show American Gladiators? Yep, it's a bit like that. The good news, is, there is a LOT of support here. The other good news, when you have the right team (The best local title company, realtor, mortgage broker, contractor, house cleaners, property management, etc), it goes smoothly and you get the best results).


So much great info in this post! Chad, any interest in rejuvenating it once again? How are things looking now in Sedona and the surrounding areas?
Hi John.
Happy to.

Lots of changes. For those that don't know, I also have podcast and Youtube recordings you can find online, which can show many changes in the local market over the last 2 years, as well as some great interviews with mayors, lenders, title agents, investors, etc. I'm due to record something this week, as well. My next recording will be about the City of Sedona trying to get home owners to sign deed restrictions that stop them or any other owner on that address from being able to operate a STR for the next 50 years, irrevocably- yuck.

We were getting STR saturated (mainly with more common, less expensive homes) in Sedona, with approximately 20%-21% of housing consisting of STR's. Because many STR's owners received bad advice from non-str specialized agents, marketed poorly, and/or managed poorly via self-management or via a terrible STR PM, many of these more common STR's have failed in the area. The percentage has recently dropped back down to 16%, which spells great news for me and my clients, as our occupancy/revenue has only gone up, as supply has gone down.

Buyers beware- anywhere, whether it's here or in Timbuktu, there is a large margin of error with STR's. If it's approached right (location, property, improvements, marketing + management), you should have a solid ROI and sleep well at night. But it's easy to get it wrong- so make sure you get seasoned STR advice and guidance, throughout. Also, choose a real estate agent that will update you and consult, as the market continues to adjust, over time- someone that regularly studies STR related changes in law, and has the local pulse of what's happening and what's likely coming.

As far as the Sedona real estate market goes, non-STR properties have taken a hit and reduced in value. Most STR-friendly properties have, as well, but to a lesser degree. Hot STR properties that are more desirable and yield a strong ROI, are doing much better: Closer to -5% to +5% appreciation (depending on the property). There aren't many of these, as they need to check enough of the right boxes, to attract enough STR bookings. As everyone knows, the name of the game is occupancy- without sacrificing your ADR. Most people are not sure how to improve their STR's and aren't seeing occupancy, so they are dropping price to attract guests. I discourage this. I encourage leveraged cosmetic and functional improvements and marketing, to increase occupancy and ADR.

The hot STR's are still receiving multiple offers (but fewer) and even with the higher interest rates buyers are making it work. Although, they are eager for the day when they can refi down to lower interest rates to increase net cash flow.

The STR-friendly properties that are a step below the "hot" STR's, have real opportunity for deals. Many sellers are still a stick in the mud when it comes to price reductions, terms, etc- but some motivated sellers are slowly surfacing. As an example, I just got a luxury STR property in contract for my STR buyer clients at significantly below asking/market value, due to motivated sellers and creative negotiation, which should result in a great ROI and huge equity, once the real estate market stabilizes a bit.

The nation-wide interest rate and economy concerns are obviously justified and legitimately a problem for investors waiting to purchase or needing to refi right now. Just know the rates go up and go down and we will see them drop- but may take a few+ years. Although, there is already serious chatter about rates coming down in 2024. I *hope* we see 6.5%-7% next year.

Post: Service Dog, Again

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Leon Lee:

Hi, fellow investors, 

Got another inquiry from guests with service dog. I wonder for STRs, what is the best practice when guests inquiring about stays with service dogs? We usually send a letter as below to guests, but want to be see whether there are better approaches. 

Thank you in advance!

Lee 

Hi, XX

We appreciate your interest in staying at our property. We are committed to ensuring that all our guests, including those accompanied by service animals, have a comfortable experience.

In line with the law, guests accompanied by service animals are always welcome. However, it's essential for us to differentiate between service animals and emotional support animals for our records. To help us better prepare for your visit, could you please provide some information about your service animal?

Can you confirm that the animal accompanying you is a service animal trained to assist with a specific disability, rather than an emotional support animal?

Without disclosing the nature of your disability, could you mention the specific work or task the animal is trained to perform?

For the safety and comfort of all our guests and to maintain the integrity of our property, we kindly ask that service animals refrain from sitting on furniture such as sofas and beds. Should any damage occur during your stay as a result of the service animal's actions, responsibility for repair costs would be assumed by the guest.

Please be aware that our property accommodates specific breeds of service dogs. We trust that service animals, given their training, remain calm and non-disruptive during their stay. If there's a breach of the established rules, we may have to reconsider the terms of your stay.

Thank you for your understanding and cooperation. We look forward to hosting you.

Warm regards,

Your host, Lee

Leon,
this looks good to me, based on my knowledge and experience with service animals and what we are allowed to say and ask for. However, I'd highly recommend you show it to an attorney, to make sure. Service animal related legal stuff is a very slippery slope- so you want to do it 100% by the book. I think you have nailed it, but I don't know you have.

Post: Neighour's dog barks nonstop

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Leon Lee:
Quote from @Chad McMahan:
Quote from @Leon Lee:

Hey STR Investor Friends,

Hope you’re all doing great! appreciate your inputs for a bit of advice.

We’re about to list another property on Airbnb and hit a snag – the neighbor’s dog. It’s pretty vocal about any movement in our place and doesn’t miss a chance to bark at our guests walking from their car to the house.

Have any of you dealt with something similar? Any quick tips on keeping the peace and making sure our guests aren’t greeted by a barking frenzy?

Big thanks!

Lee

Hi Leon.
Just a warning- I've been seeing a lot of BP advice lately that puts the advice seekers at great liability/risk.

I'd recommend transparency and open and friendly communication with the neighbor. It will likely require a few+ conversations. If they don't make changes, that solve it, you may need to consult with an attorney. You'll know right away, if they will be reasonable and care at all to solve this. If they dismiss it or tell you to kick rocks, you'll know effort to work it out with them is likely a waste and counter productive.

Be very careful about advice RE any push back or retaliation, unless it's advice from an attorney that you privately consult with and PAY.

Chad

Thank you for the inputs! Given the state of the neighbor’s place and the non-stop barking from their dog whenever something’s happening in my house, I’m not too optimistic about them being responsive if I reach out. Haven’t seen them lift a finger to quiet the dog yet.

Really appreciate all the suggestions, though. I’m crossing my fingers that the anti-barking device will sort it out, but it’s great to know I’ve got some backup options from you all if that doesn’t pan out.

Thanks again! 

Lee

Mind letting all of us at BP know, here, if the device works? I'd love to know for my clients and for my own STR's.

Post: Neighour's dog barks nonstop

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Leon Lee:

Hi, All

I searched online and found this dod whistle stopper thing on amazon. It can be just hung on the fence and will send out ultrasound to dogs once the microphone detects barking. I will give it a try to see if that just works. 

Thanks

Lee

Definitely worth a try. I've heard mixed things. It depends on the whistle and depends on the dog, as well as how well sound will travel to the dog (insulation, etc).

If that works, the neighbor owes you a thank you for training their dog.

Post: Reverse Arbitrage - San Diego Townhome - Medium Term Rental

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Joshua Foxton:

I have a townhome in San Diego close to a hospital (2 bed, 3 bath, ~1600 sq ft, could almost be 3-4 bedrooms with a smaller common space, and the office thats available too, and a 2 car garage) that has been a long-term rental for well over 6 years (with a full time property management company).

We considered AirBnB, but it does not comply with the HOA regs (No STR). However a medium-term rental (MTR) would work and is compliant.

I am long-distance, and do not want to spend the time/effort/money to furnish and run a medium term rental, but am open to the idea of helping a younger entrepreneurial type investor (probably would need to be local to the SD area) to run this.  This is the offer: Looking for a MTR Manager, willing to do reverse arbitrage (you rent from me at a higher than normal LTR rate, and then rent out to traveling professionals in compliance with HOA and MTR best practices.

Depending on the situation, this could bring in ~2-3000/month/bedroom, so anywhere from 4000-12000 month in income depending on your strategy and management style.

Please reach out if interested, serious inquiries only please: I will expect you to be able to provide a business plan/strategy, key assumptions/planning factors, as well as a projected offering for your monthly payment to rent the space. Also, I will want this done legally with a formal contract.

To those perusing and not interested in the offer, this is my first time exploring this idea, so very open to tips/warnings/spears/insights/random musings/etc as i work through this idea. My first questions to the group to start the think-tank-ing: 

Q1) what Investor delta and Arbitragee delta should i expect to have in this scenario? I'm defining my deltas as: 

a) (Investor Delta) = (Monthly Arbitrage Payment) - (Monthly Expenses)

b) (Arbitrage Delta) = (Property Income) - (Monthly Arbitrage Payment)

Q2) What should I NOT budget for anymore (or budget less for), as I am more of a note holder than the rental manager, and the new manager should budget for? I'm thinking:

a) DO NOT budget for: Property Manager / Utilities / Leasing Fees

b) Budget LESS for: Vacancy / Mx 

c) STILL Budget for: PITI / Cap Ex / HOA / PMI

Thanks for everyones time!

Be careful, Joshua.
When doing rental arbitrage, as the landlord, you are handing the keys to the kingdom to someone else you don't know, and you still carry ALL of the liability WHEN something goes wrong.
I recommend you instead, hire a LTR PM (that specializes in 1-3 month rentals) and keep it all on your lap. The PM will do all the work, but you retain control and greatly minimize the risk by keeping this in your circle. Just make sure you hire a strong reputable PM that will properly vet tenants, has a great check-in/check-out protocol, and has an acceptable severance policy (WHEN you decide to part ways with the PM).

Post: Neighour's dog barks nonstop

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Leon Lee:

Hey STR Investor Friends,

Hope you’re all doing great! appreciate your inputs for a bit of advice.

We’re about to list another property on Airbnb and hit a snag – the neighbor’s dog. It’s pretty vocal about any movement in our place and doesn’t miss a chance to bark at our guests walking from their car to the house.

Have any of you dealt with something similar? Any quick tips on keeping the peace and making sure our guests aren’t greeted by a barking frenzy?

Big thanks!

Lee

Hi Leon.
Just a warning- I've been seeing a lot of BP advice lately that puts the advice seekers at great liability/risk.

I'd recommend transparency and open and friendly communication with the neighbor. It will likely require a few+ conversations. If they don't make changes, that solve it, you may need to consult with an attorney. You'll know right away, if they will be reasonable and care at all to solve this. If they dismiss it or tell you to kick rocks, you'll know effort to work it out with them is likely a waste and counter productive.

Be very careful about advice RE any push back or retaliation, unless it's advice from an attorney that you privately consult with and PAY.