AIRBNB Issue: need help!

[Michael Shelton]

Hello everyone, I am having an issue getting in touch with someone at AIRBNB who can actually help me. I have emailed their c-suite people, spoken with the people at the general number, but they keep saying it's being escalated, and that someone would be in touch with me asap. that hasn't happened. Basically they blocked off my entire calendar for my texas property, when the issue that happened with a neighbor and a guest happened in Kansas City. I feel stuck here, and can't figure out how to solve this problem quickly. 

[Drew Smith]

I wish I could help with getting ABnB to move quicker, but they do drag their feet and put us on the backburner in favor of the guest.  Do you have your property also setup on VRBO? When AirBnB has shut me down in the past (bed bugs issue and HVAC out issue), I was able to contact the guests and get them moved over to booking on VRBO instead.  I know that doesn't help your calendar currently, but maybe it gives you some work-around ideas while you figure this one out.