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All Forum Posts by: Chad McMahan

Chad McMahan has started 7 posts and replied 727 times.

Post: General Curiosity - What is the Sentiment on your STR Property(s)?

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Zachary Cain Humphrey:
Quote from @Josh Brost:

Hey everyone,

I wanted to get a sense from people who have STRs on how they view the current landscape of STRs, and how they feel their properties are performing? I've helped numerous clients find STRs. One client of mine is absolutely crushing it in Green Bay, Wisconsin. Another who bought a lake property merely says it's been going "okay."

Just curious on what some of you think of where the STR game is currently at, and where you think it is heading?

Personally, I feel as though it was very lucrative back in the day, but it is much more difficult now to see a great return on a STR post-covid due to a saturation of people wanting to become STR owners, municipality restrictions, etc.


I believe STR success has many many many factors that play into a success story or a failure. Success involves going all out on design, having as many onsite amenities as possible to attract future potential guests, being in a market that provides enough demand yearly to bring paying customers, etc. I believe many more factors come into play than... lets say LTR. Your running a business with an STR, it is not a set and forget strategy. As such, its hard to say if the one who is crushing it is doing so much more than the one that is not... etc. Is the one who is doing "okay" actaully maximizing their OTA listing as well as the property itself. Are they using pro photos for their OTA listing? Did they stage it well? All these questions go into that play.

Ultimately saturation means nothing when you simply do more than the average host... which doesnt take much, and provide your guests an inviting fun experience at the home. 

Well said.

Post: General Curiosity - What is the Sentiment on your STR Property(s)?

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Adam Bartomeo:

RUN! Run from them as fast and as far as you can. 

On the contrary, my STR's and 95% of my clients' STR's are now getting 80%+ occupancy rates and market or above market ADR. Great returns.

Post: How to remove an Airbnb review

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Derick Daigneault:

Hello there, I recently received a 3-star review that read “Impossible to find a place to park the car. The neighborhood is noisy.” I tried to dispute it with Airbnb customer support and fortunately they agreed to remove it. I then inquired about what can lead to a review removal and the CS representative kindly explained to me those simple things:

_ Any user can remove their own review. You can always ask the other party to contact CS and ask for their review to be removed.

_ Any discriminatory language. There’s a zero-tolerance policy against discrimination at Airbnb.

_ If the review includes personal details. Phone number, address…

_ If the review doesn’t include relevant information. A review has to be about the stay, the property itself, the host, their communication. You can ask for a review which is not relevant to be removed.

_ If the review is about external aspects of the listing. Like in my case, if the review is about the vicinity only and not the space you rented you can ask for it to be removed.

I thought it’d be useful to share. Don’t hesitate to add your examples below!

Thank you, Derick- this is a great airbnb review removal list. Much appreciated.

Post: MAREI VIRTUAL Live: Is AirBNB Still Legal

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Kim Tucker:

(Note–clicking going here doesn’t get you a link to this Lunch Workshop.

To get the link you have to register at www.MAREI.org/VirtualLive14 ) Many Airbnb hosts are facing strict city ordinances and licensing requirements that severely limit their ability to make extra income.

At our Virtual Vive discover how you may be able to generate the same above-market income by providing Airbnb as extended stay rentals. Don’t throw in the towel or give up, join us at MAREI Virtual Live. It’s Free and will open your mind up to all the other possibilities.

Hi Kim.
I don't really understand this at all. It feels like clickbait with no substance. Of course airbnb is "still legal".

Post: Selling All Our Airbnb Furnishing

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Robert Guse:

We have been successful hosts with Airbnb for nearly two years. But the time has come for us to call it quits. We have posted the below add on several platforms and are not receiving serious responses. Please let us know where we should post this. Thanks

Are you an Airbnb Host? Are you thinking of expanding your business? Know anyone else who wants to try their hand at hospitality through the vacation industry? Would you (or they) like the majority of the set up work done for you?
We have successfully operated our 3 bedroom, 2 bath Airbnb for nearly two years now. We’ve loved it! But sadly, we’ve had to come to terms with it being too much to add to our already full lives (parents of nine, still homeschooling five). We are wanting to sell EVERYTHING needed to open and run your 3bed/2bath Airbnb, in a lot. THE HOME ITSELF IS NOT FOR SALE. Everything from furniture to cleaning supplies, linens to ALL kitchen supplies (and more!), area rugs and books, to themed wall hangings and board games! You’re welcome to go to FamilyBlessingsRetreat .com to view our Airbnb listing and see for yourself.
We are “closing our doors” as soon as another door opens, and are asking $7,995 for EVERYTHING that furnishes FAMILY BLESSINGS RETREAT, inside and out.
If interested, please reach out here.

Hi Robert.
I recommend you identify what your total cost for the furnishings was. Based on 2 years passing, expect to get approx 10%-25% of the money back, and throw in the stocked items as a bonus. I recommend you create a visual 1-4 pager with photos and descriptions of the main items, including all beds/linens.

I recommend you call ALL of the local STR PM's and offer the price and email them the visual flyer you create.

Finally, to avoid your headaches, I'd recommend all or nothing on the sale.

If this still doesn't work, you may need to donate and take the tax write off, or sell very cheaply to a resale furniture store, and possibly you could sell through Craigslist (yuck- scam responses, and lots of texts, emails and calls), etc.

Good luck!

Post: General Curiosity - What is the Sentiment on your STR Property(s)?

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Michael Baum:

Looks just fine to me @Josh Brost. There are so many negative Nelly's out there preaching how terrible STRs are and the end is neigh, it is getting annoying.

The bottom line is you can do a STR just fine in the right area, at the right price with the right amenities.

Michael,
something I want to add to your spot-on comments; I see a lot of inexperienced STR buyers, buying a property to be a STR either on their own (FSBO or through the listing agent), or through a buyer agent that has little to no experience with STR's and who doesn't have a a great STR network, strategy, has no ability to analyze a property's STR potential, doesn't know how to assess and recommend remodel or what it will cost or how long it will take and what's required by city/county, etc. These new STR home owners then put their properties on the STR rental market are struggling with low occupancy and then make a tough situation worse by starting to drop their rental rates. 6 months later, they put the property on the MLS for sale. I see this happening over and over and over in my area, and the percentage of STR's VS total housing units recently dropped from 21% to 16%. It's really sad to see- so many smart, motivated people that could have had success if they worked with someone who could provide high level STR support and guidance.

To make it worse, I see and hear a lot of agents struggling right now and spinning a false or embellished tale of their experience and knowledge, in order to get some business. This totally infuriates me, as their clients deserve better.

It's kind of like someone trying to advertise through Facebook, without hiring an expert (a legitimate FB expert) or taking extensive courses, first. It's a money loser, unless you do it right. Lots of room for error- but lots of room for profit, as well- if approached correctly.

*exits soapbox*

Post: Pool Safety Measures for My Airbnb Rental in Escondido, CA

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Kristi Kandel:
Quote from @Manjusha Tangirala:

Dear Bigger Pockets Community,

I hope this message finds you well. I'm reaching out to the knowledgeable and experienced community here at Bigger Pockets for some guidance regarding my short-term rental property in Escondido, California, which I have listed on Airbnb.

One of the unique features of my property is a spacious 9ft deep, 35,000-gallon pool. While this amenity enhances the guest experience, it also comes with a significant responsibility to ensure guest safety and minimize any potential risks or liabilities.

I'm interested in learning from your collective expertise about what signages, safety measures, and precautions I should put in place to provide a safe and enjoyable pool experience for my guests. Specifically, I'm curious about:

  1. Pool Signage: Are there specific signs I should place around the pool area to inform guests of safety rules and guidelines?
  2. Safety Measures: What are some essential safety measures I should consider implementing, such as pool alarms or fencing?
  3. Liability Waivers: Do you recommend having guests sign a liability waiver related to pool usage? If so, what should it include, and how should it be presented to guests?
  4. Other Rental Agreements: In addition to standard rental agreements, are there any other specific agreements or contracts that I should have my guests sign to address pool usage and safety?

I understand the importance of ensuring the safety of my guests and protecting myself from potential legal issues, and I greatly appreciate any insights or advice you can provide on this matter.

Your expertise in real estate and property management is highly valued, and I look forward to hearing from you. Thank you in advance for sharing your knowledge and helping me create a safe and enjoyable experience for my Airbnb guests.

Thanks in Advance


I just finished building a pool that will be used by STR guests when I go to the mountains each winter.

1. fencing is around the entire property with gaps no larger than 4" 

2. each gate has hardware above 56" and the gates swing out from the pool so a kid can't accidentally work the hardware and get into the pool area. 

3. we flipped the screen doors to open INTO the house areas and raised the hardware above 56" 

4. we will add a baby gate at the bottom of the stairs from the house to the pool since the screen door at the top of the stairs has a dog door that a kid could crawl out of. 

5. make sure your liability insurance covers the pool and guests on your STR home policy

You can't plan for every possible outcome but as long as you have every code required safety mechanism in place and you're covered by insurance you do mitigate your risk. 

Everyone beware that state requirements vary from state to state. For example, a couple of these 5 additions/requirements are insufficient in AZ and CA. Just make sure you talk with your licensed contractor and verify with a pool specialist and make sure you at least meet all local requirements, if not surpass them (recommended to surpass the requirements).

Post: Trying to not get fined by the city

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Andre Crabb:

Hey BP! I could use some advice here to have my SFH not turn into a money pit...

Its a 1946 SFH in Tampa, Florida with a detached garage that has plumbing and electric, and was half-baked to a livable unit.

Ideally I'd like to finish the AirBnb conversion, but am assuming nothing was permitted. (Water supply from the main house, a new drain, a small electrical panel, outdoor washer/dryer).

The question is...what's the best way to move forward?

- Get some inspector to come view the area and tell me what is currently wrong with the unit? If this inspector is from the city...will they start fining me for any current violations?

- Just start the work with a new architect and ask them if anything existing needs to change?

- Keep it all under the hood and dont permit things?

- Don't do the conversion at all and just use the garage as a garage.

Of course there's a lot of variables, but its my first house and investment and I want to learn before I just go for it, fearing losing lots of money in fines, fees, etc.

Thanks!

Andre

This is 1 of countless situations when it's invaluable to work with a local savvy, well networked investment/str specialized real estate agent, as they should work actively with trustworthy local contractors, architects, even city/county techs that can explore the issue and solve it legally/ethically, without getting you into trouble. IT can be tough without those relationships.

Do you have a great agent like this that has these relationships? If not, how do you feel about looping someone in that you will work with, moving forward as you buy/sell in your area- and in the meantime they help you out with advice and these connections?

If you don't go this way, then I'd recommend you connect directly with a local general contractor, and meet them over there to discuss your concerns- permits, what's needed for it to be safe and functional and to code, etc. They should be able to advise you.

Post: Airbnb Guests Contacting Airbnb Support Before The Host

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @Michael Baum:
Quote from @Chad McMahan:
Quote from @Michael Baum:

Hey @Account Closed, so we have never had this happen. I think the main reason is that I text the guests within 3 hours of arrival to make sure things are copacetic. How is the place? Is everything going well?

I then will text them again mid stay. How are things going? Do you need anything?

Then I finally text them the check out instructions, ask for the 5 star review etc.

I think this kind of thing can be avoided with good communication. like @Leslie Anne Morris said, sometimes people just wanna be the worst and no level of communication will help.

This is a great approach to communication with guests. Many people don't know you can automate all these messages, which I highly recommend.
So I know you can automate, but I do it myself via text.

I think it is more personal of course, but I will say that many times I get a question which a bot can't answer.

Where can we go to burn some time with the kids? Answer - garnet and opal hunting in the national forest! :)
Hah! Absolutely. I just meant sending the texts via scheduled automation, and then of course respond manually. Bot responses are too risky. You have a way you like to do it, which is great. You're on it like a bonnet.

Post: NAR Anti-Trust Suit

Chad McMahan
Posted
  • Residential Real Estate Broker
  • Sedona, AZ
  • Posts 746
  • Votes 498
Quote from @James Hamling:
Quote from @Chad McMahan:
Quote from @Jack Seiden:

Curious to hear people’s views on the case? I could see the entire industry being changed or some different legal language to some legal forms and things more or less continuing as is. As an aside I do think the combo of less home sales, more agents, regulatory challenges, higher home prices and the internet make it pretty likely that
commissions fall. As far as the legal case itself I’ve literally seen an agent call an agents broker and complain that the buyers commission was too low. I’m left with this scene from arrested development in my head.

Michael: Is this what you’re worried about? ’Cause, you know, I got news. He’s, uh... he’s guilty.

George Michael: He is?

Michael: Oh, yeah. Incredibly guilty.

According to NAR, this is getting appealed. IF they are seen as guilty in round 2, I don't expect major changes. Very likely some verbiage adjustments- possibly a 1 page document about commissions or simply an adjustment to verbiage in the listing agreements, etc. Buying side may have something to sign, moving forward, RE commissions in a transaction, etc.

Do you not already have these in your market? 

We have it all spelled out in listing agreements, than again in required estimated seller net sheet. And for buyers in representation agreement, and again with any/all PA's being written in a buyers agent compensation disclosure. 

Our sellers see and agree to all compensations and fee's no less than 4 times just to list. Buyers no less than twice. Than in actual PA it's again spelled out at least twice more for sellers and twice more for buyer's. 

Yep, commissions are clearly spelled out in the listing/employment agreements between sellers and listing agent. And it's not a "standard" commission, it's added to the document, as agreed upon between these 2 parties. Buyers also sign a buyer broker agreement between buyer agent and the buyers, which outlines approx commissions (approx, because they sign this one form, and then usually offer on many properties, which have varying commissions) and who pays for them. My feeling is that this document could be tightened up quite a bit. Bottom line, buyers here usually have little to no clue what the commissions are in AZ, and they don't care much, as sellers pay them in 95% of cases.