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All Forum Posts by: Courtney Duong

Courtney Duong has started 24 posts and replied 322 times.

Post: Have you heard of Rhino?

Courtney DuongPosted
  • Property Manager
  • Texas
  • Posts 327
  • Votes 69

I think @Nathan Gesner mentioned this before.  Wait for him to chime in.

Post: Looking into Commercial for the first time

Courtney DuongPosted
  • Property Manager
  • Texas
  • Posts 327
  • Votes 69
Quote from @Kori Keller:

My husband and I are currently looking into some commercial real estate. This would be our first commercial property if it works out. It is an approximate 40k sq ft property, all of of which is retail(café, medical and professional offices, no residential) have reached out to the agent. She is requiring we sign an NDA before viewing any particulars, which I assume is the usual for a large commercial property? I know looking at financials is a given but my question is what other documents should I request in-order to cover all my bases (leases, occupancy history, etc.)? How far back should I go(5-10years)? I appreciate all of the information and look forward to discussion>


 Make sure you ask them to give all assignments, amendments, any lien waivers/subordinations.

Post: Property Management Software

Courtney DuongPosted
  • Property Manager
  • Texas
  • Posts 327
  • Votes 69
Quote from @Maria Valentine:

Heads up! I've been digging into Rental Hero after 20 years of managing properties with various accounting programs, plus spreadsheets and file folders. I'm so relieved to see there's something specific to real estate and accessible to a small scale real estate investor. I only have a handful of properties, but at the end of the year, dealing with expenses and taxes has become way too time consuming. I'm looking forward to the ease Rental Hero will provide me in the future!

I've searched high and low for a program like this. What are you using?

I also use Rental Hero and like it.


@Edward Schenkel thanks so much for the response and advice.  I really appreciate it!  Oh, and I used to work for 4 years in Norwalk, CT, really like Norwalk.

@Edward Schenkel Hi Ed.  Just a quick question.  For commercial lease form do we need to have both landlord and tenant sign and have it notarized?  Or just both parties sign the lease is good enough?  Thanks!

Post: What guides you in negotiations with retail lease broker?

Courtney DuongPosted
  • Property Manager
  • Texas
  • Posts 327
  • Votes 69

@Nikolas Engel I would negotiate with them that if they can't lease up the space in 6 (or 12) months then they will lose the exclusivity.

Post: Foul smell in one of occupied unit at a multi tenants retail

Courtney DuongPosted
  • Property Manager
  • Texas
  • Posts 327
  • Votes 69

@Bob Solak thanks so much for pointing that out.  I did see a floor drain but didn't bother with it!  I thought only toilets have p-traps!  Will pour water down the floor drain this week and hopefully that will solve it.  

Post: Foul smell in one of occupied unit at a multi tenants retail

Courtney DuongPosted
  • Property Manager
  • Texas
  • Posts 327
  • Votes 69

@Bob Solak we did that before and it worked.  But it seems that stops working now because I just flushed it yesterday and today they said they still have the smell.

Post: Foul smell in one of occupied unit at a multi tenants retail

Courtney DuongPosted
  • Property Manager
  • Texas
  • Posts 327
  • Votes 69

Hi all,

We have a 9 units retails and as of now there is 1 vacant (which should be filled up soon).  From time to time we had complaints from existing tenants that there was foul smell inside of their occupied units (only the units that are close to the vacant space).  Normally it happened after a rainy day but then was gone after that (on its own).  Or after we went in and flushed the toilets in the vacant unit (per our contractor it's because the P-trap was dry from not being used in the vacant space).  So we thought we would just keep doing this until the remaining vacant is lease out then the smell will never come back.  Well,  recently there is only this 1 tenant who keeps saying the smell is there, no matter how well they clean their unit, and even when it's not raining, and even after I go in and flush the toilets in vacant unit.  None other tenants have this issue.  I can't think of what to do or who to call for this.  Any ideas on what could be the issue or who is the right contractor to call?

Note:  one other thing I think could be the possibility is that we have 1 new tenant who is doing construction and the last couple weeks they were working on plumbing inside their unit so that could cause the bad smell?  But then the plumbing work was completed last week and the other tenant is still experiencing the foul smell now so now I am thinking that's not it either.

Any of you guys had this issue before and what did you do to remedy it?

Thanks!

Post: charge tenants late fee if they pay CAM recon late?

Courtney DuongPosted
  • Property Manager
  • Texas
  • Posts 327
  • Votes 69
Quote from @Kathy Henley:

@Courtney Duong Communicate the unpaid charge by sharing the Tenant's Statement. Mail it like a bill (after the face to face talk). When you post CAM Reconciliation 2020 on the tenant's account, they should see the charge as due and payable. When you post CAM Rec 2021, another line item will post, right after the current monthly rent charge.


I did email them the invoice for 2020 which said it is due.  I am giving them a couple more days and will call to talk.  Thanks.