Hi @John T.
I'm a property manager in Boise, so I can't help you in Cleaveland. However, a good PM is worth their weight in gold. Several things to look for in a good PM:
Experience - very important. There is a lot to learn in this business!
Staffing - a single owner/operator has challenges. PM is 24/7
Credentials - Member of NARPM or other national organization. State or local licensed?
Fair Housing Knowledge/Trained
Avg Vacancy Rates
Leasing Policies
Inspections - when/how often/
How do they handle legal issues
Do they have on staff maintenance crew or sub contract. Do they mark up maintenance costs.
What type of reports will they provide. Do they have an EOY statement to pass to your accountant.
How easy are they to reach? Do they answer your phone? Get back to you same day?
Do they have references - owner and tenant. Look at Google Reviews.
How is your money handled? Trust account?
How do they charge? Straight % of revenues? Other fees like leasing fees, vacancy fees, admin fees, etc.
Good luck finding the right company in Cleaveland. If you ever need a PM in Boise, I'm glad to help out.
Claire