I use this to easily have the data to give to my CPA.You can likely Google a good Excel template that you can use to customize as time goes on.I keep tenant info, AC filter sizes, trash pickup days, Magistrate info for potential evictions, Section login info in addition to the normal income and expense info. 

I have been looking at either land or loan assumptions.

I'm sorry but everything you said is based off assumptions. 1.

Sometimes the customer experience is also important. and sometimes its all fluff.

@Angela Smith's unwarranted assumptions notwithstanding, the first company might very well have been doing nothing amiss.

Many of the “get-rich-quick”, “no-money-down” gurus tout the use of loan assumption when purchasing a property, but is it rarely a possibility in today’s day and age.

This is a common assumption with low income families.

If we can get close on the price I will visit the property or send my contractor out to verify my assumptions.  

It usually takes customers a couple months to get used to ANY new system you put in place, so even if you no longer take cash payments, for example, a few will still pay with it. 

With hold times at about 45 minutes, and slow customer service, I'm wondering if anybody else out there is having quicker response times with other PM software?