Troubles With Buildium

[Patrick Ryan]

Getting started with Buildium was rocky to say the least. With hold times at about 45 minutes, and slow customer service, I'm wondering if anybody else out there is having quicker response times with other PM software? 

Most recently, Buildium put a funding hold on my account. Thousands of my funds and clients funds are being held (tenants paid on the 1st, and today is the 17th) because of a "mismatched TIN Number". So instead of letting me know there was an issue, Buildium simply put a hold on my account, without saying anything. When I found out there was an issue, I immediately resent them my TIN. Here I am, with frustrated clients, a tarnished business reputation, and myself and my customers have no money to make their mortgage payments! 

This isn't meant to be negative, but I'm just looking for a better PM software provider. Please let me know if you've had better luck elsewhere.