"All 14 Alaskan Huskies are emotional support animals.

My suggestion is to first make sure you are not emotional and working solely on logic and facts.

Along those lines I’ll need to put together my go/no-go numbers together so I can eliminate emotion from the decision, especially as a first-time investor. 

There is always emotion, and where there is emotion, there are problems.  

It is more business relationships with investors rather than showing house and all of that more emotional type tear eyed stuff.

Hi Karen,An attitude towards tenants that is more Customer Service at all times, and not emotionally punitive, overbearing or revengeful.An attitude towards me of communication and that I am the boss.An attitude toward themselves of (clean) conservative dress and personal behavior while on the job.All three are important but (notice which one comes first).Just my 2 cents.  

One is a logical decision and one is a logical/emotional decision.

People think emotionally and don't always follow logic.

In one sentence you claim to have receipts for the charges but in another sentence you seem to indicate you are withholding some of the deposit because you are angry that they had dope in your rental.This isn't an emotional issue, it's a factual issue.

There is an underlying emotional condition.