He said we would utilize a payment service to ensure payments are made, and also a "performance deed", so that if they stop paying I could reclaim the property without going through a year-long foreclosure process.  

We also provide really nice treats from a German bakery.

My advice would be to thank them for taking the time to provide the feedback and you'll use the information to improve your property and service for future guests. 

I purchased in 2019 and there was certainly a learning curve (understanding county rules and code, getting to know the local renter demographic, dealing with a limited pool of service providers in the area, understanding fire risk and mitigation; etc).

The first lender that I went to for a loan just told me that they can not provide me with a mortgage because my income "on paper" was too low.

They don't appear to employ real people in their customer service dept and I don't have the patience for Bots.....2.

I would ask your CPA for the benefits of providing a loan to an LLC.

Owners mistakenly ASSUME all PMCs offer the exact SAME SERVICES and PERFORM those services EXACTLY THE SAME WAY, so price is the only differentiator – so, they often select the first PMC they call or that calls them back!

I am happy to connect to provide details. 

Interview qualified contractors that are licensed, accept various payment methods, provide a warranty for their work.