Handling 1st Unfavorable Guest Review

[Erica Calella]

This week I received my first negative review from a guest.

I understand that this is part of the business, but I'm just wondering what coping mechanisms does everyone revert to when this happens? Do the airbnb review descriptions really matter? I'm just starting out with my first STR so I'm really relying on good reviews and guest experiences to get more exposure on the listing platforms!

Edit: I'm removing details regarding my opinion of the guest/ review from my original post.