I've found that while many may find my approach to be harsh at times, even unacceptable, it's not personal and many more members benefit than do not. 

This may sound cold and harsh but I think it is reality.You can't really focus on being an investor if you don't know where your next meal is coming from, so I would focus on that part of the equation first.

Don't get drug into the drama and that means don't take sides with your tenant.

@Raffaello Cervera  I would not say scam, much to harsh.

The harsh reality of this situation is beginning to set in.  

Plowing is one thing I have tried to completely outsource from the beginning, but I can't seem to extricate myself from the drama caused by every storm.  

If they are going to be drama queens maybe you could let them out of the lease if they want. 

In an effort to not sound like a harsh landlord, wouldn't she be responsible for this service call?

As a type of creditor, perhaps some look too harshly on the idea of bankruptcy.

Don't confuse your business and your charity giving.Sorry to sound so harsh, but you seem to no be listening to all the good advice you asked for.