Who pays - tenant or landlord?

[Shawn Underwood]

Hi BP, Just had a tenant call that the heater wasn't working. Just had a technician out and it cost $275. A small Baggie got sucked up in the intake and needed to be removed (and a checklist of items needed to be checked because of it, resetting error codes, etc.). The tenant was previously told to keep the area clean of any debris and she is generally on top of things but at the same a pain with requests (she wanted me to install shelving in the basement at my expense, at move-in she said the property wasn't clean because there was 1 hair in the tub -I think we all know this kind of tenant). In an effort to not sound like a harsh landlord, wouldn't she be responsible for this service call? I didn't put the Baggie in the yard. Or is it more of a judgement call? Thanks