Do research on what are the most popular for STRs and if there is a missing niche in the area. 

I personally would use Shane Flipping- Flipping Custom Homes. 

. - Asset management is building client feedback into customization of investment strategy.

Yes I did talk to customer service and I'll keep it short and say that VRBO was not willing to solve the problem - wanted me to cancel or asks guests to cancel. 

I was disappointed to see the posts from unhappy customers.

There are many businesses that involve happy and or pleasant interactions with customers.

Make sure to treat it like a business and your tenants like customers. 

But I'm also of afraid of missing out on a good opportunity to get a townhome in a expensive popular area at the price point and interest rate I find to be favorable. 

This duplex was initially custom-built for a local heiress, but by the time I ended up with it, it couldn't pass a housing inspection by a blind code official.

So why not keep good tenants and show them respect if they are paying and keeping the place clean.Landlords/Management Cos sometimes forget this is more of a customer relations game and not I'm the landlord and do as I say.