I bought in downtown Rosarito in the condo complexes as i felt it would be better than buying a home since we dont live and minimal maintenance. 

I personally don't like using a % of rents of maintenance cost, realistically speaking an older unit with lower rents will have higher maintenance cost than a newer/nicer unit with higher rents. 

You only need a place to track tenant information, payment history, maintenance, etc.

Their maintenance is horrible and expensive and when you call them on things, they blame it on "contractors.      

They have maintenance on staff and he's an investor himself

I'm 24 and work primarily in the Indianapolis market, focusing on new build duplexes that offer great cash flow and low maintenance—perfect for someone looking to build a steady income stream and leave a legacy.Given your situation, investing in rental units could be a solid choice.

Was this a typo or do they truly only cover RET and Ins, but no maintenance?

Maintenance guy has his electrical license and plumbing license.

Below is a diagram illustrating the three main tenant segments in Las Vegas.If you unknowingly purchased a property that attracts the Transient tenant segment, turning a profit will be nearly impossible due to high vacancy costs.

Currently have a 24 year tenant, who has agreed to a new 3 year extension, where they take care of all utilitites, lawn service, snow removal and minor maintenance up to $400.