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All Forum Posts by: Rodney Sums

Rodney Sums has started 25 posts and replied 558 times.

Post: Air Bnb deletes reviews

Rodney SumsPosted
  • Laveen, AZ
  • Posts 583
  • Votes 526
Quote from @Bruce Woodruff:

@Rodney Sums has a history on here of being factual and fair. I doubt it was anything specific he said that caused the removal. I find AirBnB to be very heavy-handed and authoritarian (among other things). That is just their style.

Their market share is dropping (both in my own experience and in the news) and it may reflect this vert attitude.

Although I keep AIR as a host, I always look to VRBO when I am travelling.


 Thank you Bruce

Post: Air Bnb deletes reviews

Rodney SumsPosted
  • Laveen, AZ
  • Posts 583
  • Votes 526
Quote from @Michael Baum:

I have never had that done on our listing nor as any of mine been removed so I can't comment on how common it is.

As an owner, if a guest leaves a review that is untrue, I would like it to be removed. I am not sure why they removed yours. Did you want to post what you said? That would be helpful to know and give us a clue as to why it was pulled.


If someone leaves feedback that is grossly offensive (i.e. using profanity), threatening, or factually untrue I can appreciate eliminating false information.  

To answer your question here's a brief description just for fun:  publicly I referenced politely communicating to the host a problem with their listing language, their response felt argumentative and lecturing rather than helpful but that customer service solved the problem.  I went on to compliment the host for their service during the stay and other amenities associated with the property.  I told them privately about the strong odor.  Ironically I wasn't going to leave a review but since they asked,  I shared my experience.

Just to be clear, I'm not looking for justice, consolation or a rationalization of their review rules. They can censor reviews if they like. My main point is I found the concept of cherry picking reviews and the STR owners' perspective interesting.

Post: Air Bnb deletes reviews

Rodney SumsPosted
  • Laveen, AZ
  • Posts 583
  • Votes 526
Quote from @Luke Carl:

It is extremely difficult to have a review removed on Airbnb. Like one in 5000 chance (I made that up). You most certainly broke the rules with your review.


My advice…. Give it up and move on. 

Give what up? 
The question was if landlords liked the practice and found it useful. 

Post: Air Bnb deletes reviews

Rodney SumsPosted
  • Laveen, AZ
  • Posts 583
  • Votes 526

I recently used Air Bnb for the first time as a guest. Long story short there was an issue the host was not helpful with.  I had to contact customer service to get some expenses refunded. 

Air Bnb ASKED ME to submit a review. I  noted my experience in a balanced fashion summarizing the bad experience but including positive feedback about the host and the property.

I got a msg my public review was deleted because it "didn’t have enough relevant information to help the Airbnb community make informed booking decisions." It became clear why I saw no mention of the strong wet wood/mildew smell of the room and building from other reviewers. 

The most disappointing part is I really wanted to like this service. I wanted to support other landlords. I can appreciate there are those who weaponize reviews or are obnoxiously critical. Knowing Air BnB deletes feedback gives me concern about the veracity of the reviews available when considering a property to rent. I was planning to make a booking at the end of the month.  Not anymore.

As hosts, do you like this practice?  Do you feel it is helpful?

Post: Are STRs Played Out?

Rodney SumsPosted
  • Laveen, AZ
  • Posts 583
  • Votes 526
Quote from @Collin Hays:

Wall Street doesn't like STRs right now.  Airbnb has lost half of its market capitalization in the last 10 months:

 To be fair, Wall Street doesn't like most anyone right now. So many securities have taken a butt whoopin YoY

Quote from @Diana Costta:

Dear BP investors,

I have a duplex in Ohio and I put an 1/1 unit on the market for rent. It has been on the market for more than a month, my PM told me to consider decreasing the rent, but I see competitors in the area charging the same amount for the same type of unit. My question is: what strategies do you usually employ to get tenants in situations like this? and how long do you wait to see if a strategy is working or not (2 weeks)? Thank you.


 Are your comps based on rents advertised and active or what rent the comparable units closed for? 

Quote from @Cho T.:

Hi,

We bought a property in Henderson back in June. The property is located in Tuscany Master Plan Community. We are out of state and now relying on local property management company to help us find a tenant. We haven't had any luck and we have already switched PM company once. Any experience local landlord please advise. Thank you.


 Are you comparing to rents of active listings or is your realtor using the rents the property went off market for? 

Quote from @Alicia Marks:

Welcome to our Question of the week! If you haven't voted in the poll, please do. We are talking about deal analysis this week. It seems to be challenging to commit to a deal if you aren't confident in your numbers. That can hold a lot of people back from solid deals. What part of analyzing did you (or do you) struggle with when evaluating a property?

Have a deal you're currently running or ran but passed on because you weren't confident in your analysis? Link your calculator analysis here for helpful, constructive, and nonjudgmental feedback! We are here to help you learn!

Never analyzed a deal before? Go to Tools<Calculators in the top tab to calculate your first deal! You can analyze 8 different investment strategies. You get 5 free to start, and a badge on your profile.

Let's get talking!


 I selected Financials due to interest rates, property tax changes, and seller attitudes. 

Quote from @Darren Carnes:

@Rodney Sums

 However they should want to get along with the PM in my opinion since that's who is going to make the new lease and any rent increases at the end of current leases. This is commercial and these are two retail stores and one pizza restaurant that are having the issues.

I appreciate all the responses!


 Actually they should want to get along with YOU. You own the place and are in control, not the PM. While it's fair they don't have to sign, your experience dealing with them is something you can keep in mind come lease renewal time. 

Post: Squatters pooping on my lawn

Rodney SumsPosted
  • Laveen, AZ
  • Posts 583
  • Votes 526
Quote from @JD Martin:

Motion sensor sprinklers work wonders. I use them to keep squirrels and deer out of my apple & peach trees and birds out of my blueberry bushes. You don't actually need to have them forever, either. The animals figure out pretty fast that walking anywhere near that area will get them a shot of water and pretty soon you can just leave the sprinkler out with the water turned off. 

The downside is you have to remember they're out there when they're live. I've probably been blasted by my own sprinklers a dozen times over the years. They've also managed to get the electric meter guy, the postman, the Amazon delivery driver, and a few others. 


 You could make a viral video of vendors getting hit with those