Air Bnb deletes reviews
I recently used Air Bnb for the first time as a guest. Long story short there was an issue the host was not helpful with. I had to contact customer service to get some expenses refunded.
Air Bnb ASKED ME to submit a review. I noted my experience in a balanced fashion summarizing the bad experience but including positive feedback about the host and the property.
I got a msg my public review was deleted because it "didn’t have enough relevant information to help the Airbnb community make informed booking decisions." It became clear why I saw no mention of the strong wet wood/mildew smell of the room and building from other reviewers.
The most disappointing part is I really wanted to like this service. I wanted to support other landlords. I can appreciate there are those who weaponize reviews or are obnoxiously critical. Knowing Air BnB deletes feedback gives me concern about the veracity of the reviews available when considering a property to rent. I was planning to make a booking at the end of the month. Not anymore.
As hosts, do you like this practice? Do you feel it is helpful?
Most Popular Reply
We’ve successfully had reviews removed. One instance recently was when a guest booked for someone else and basically lied on our rental application and then different people showed up. I believe it was a mom booking for her son. She left a negative review when we kept part of the security deposit for reasons I won’t get into on here. In the messages she incriminated herself. First time Airbnb was helpful