@Scott Mac
Nothing in our contact governs this. I read through everything today.
@Tchaka Owen
Unfortunately I moved away from my properties and kept my full time job so it made more sense, at the time, to move everything to a PM. There isn't anything in the contract that says they can pull from another property....but there also isn't anything that says they cannot. Being a person that works full time in a client facing role, if I knew my company or one of the vendors we worked with were at fault, I would not allow the client to have to pay for that.
My wife and I talked about this situation earlier today because, for some reason, I'm much more bothered by this than I should be. She compared this situation to someone going in a department store, buying a pair of pants, taking them home, then realizing there was a hole in them. Upon discovering the hole, the customer returns the pants to the store for a refund. At that point the store says "it's not our fault, it must have been the manufacturer that put the hole in them" and refusing the refund the customer their money. In this situation, the customer is definitely not at fault. The store may be at fault or the manufacturer may be at fault. We don't know. Either way, we know the customer isn't at fault and it wouldn't be ethical for the store to say "it wasn't me so I'm keeping your money."
In my situation, my PM told me that it could have been the utility company that dropped the ball or it could have been his team. Either way, it wasn't me that dropped the ball so I don't see it as being reasonable that I should I have pay for someone else's mistake. When I requested that he refund me the money while the situation was sorted out, he got an attitude with me and got really short. I could tell he wasn't happy with me. It's not an honest way of doing business and it worries me about the overall relationship moving forward.