@Gwen Fyfe @Solomon Morris
Below is a portion of the letter they sent out. It is obvious that they are extremely overwhelmed as each landlord and each tenant will be effected In some way.
They give the option for the landlord to opt out as it will be at my expense.
"In an effort to encourage tenants who are minimally affected to pay rent on time, if April rent is paid on or before April 5, 2020, the tenant will receive a $75 credit towards their April rent. We will also have the same procedures for the month of May. Everyone has been affected in some way, and this is an opportunity for us to provide some financial relief during this difficult and uncertain time. If the rent is not paid on or before the 5th of the month, the tenant will not receive the $75 credit.
If you are opposed to this, please let us know. Please ONLY respond to this email if you are opposed to this new arrangement. It is impossible for us to reach out to every tenant individually, but if we do hear from your tenant we will update you directly. Otherwise, please look to the owner portal for all updates in the coming days and weeks. We are experiencing a high volume of emails and currently have limited access, and we are prioritizing essential communication first. We appreciate your patience and we will try to respond to all emails as quickly as possible.
Since some of our tenants have been affected more than others, we will be sending out a mass survey to each tenant to see how they have directly been impacted. This will give us a better idea about how our tenants are being impacted as a whole."