1. Tenants are not friends. They are tenants and this is a business. Treat as such.
2. Have a screening process. Follow it. I have all prospective tenants pay for a background check as part of the application process once I feel they may b suitable. The process of telling them you will check up filters many out.
3. Do not be absentee. I walk around my properties often.
4. I sit with my tenants the first day they walk in and give them a run down on the rules. Have them initial the rules so it’s clear they know them.
5. Explain to them my rent payment policy. I explain to them the exact day that rent is due which for me is the first of the month. Not the second, not the fifth, the first without exception. We now use an app to have them pay their rent.
6. I also explain to them what they can expect from me. Such as, if there’s a leak in a sink, or toilet, they are to call me immediately and I will respond immediately. And I always respond immediately, I am a text away.
7. Another mistake I used to make is not explaining that they are an active tenant. Just because they are renters doesn’t mean that they don’t have to take care of the place. I let them know that I maintain a high level of maintenance because they pay For a quality place. Almost without fail my 10 and say wow, my other landlord was not like this. He never did anything and I never saw him.
So if I boil this all down, you need to be an active landlord in your investment. Manage your investment do not be absentee.