I have a property in this area and had a bad experience with my PM. I was a reluctant landlord so knew nothing about renting a house when I first started. Now 4 years on I have done a lot of research both on BP and joining my local REIA group (I also manage the property from afar and have had no issues since). If you are having trust issues with your PM company you need to do the following (which is what I did):
1. Review your management contract with them carefully. In particular pay close attention to items mentioning how repairs and maintenance are handled (are they being followed?).
2. Ask for invoices received from the actual contractors not just statements produced from the PM (I did this and found when comparing between what I was charged and what the contractor charged the PM was adding 20% to the bill-it was not in our contract). If costs are high maybe make it a requirement for your PM to get quotes for jobs over a certain price. Or maybe give them a list of required contractors you want them to use that you have ok'd.
3. Require photos be taken before/after repairs, and regular visits by the PM to the property with reports (if they are unwilling to do this then this tells you something).
4. Do as several have suggested here and analyze the properties to see if you should actually be cash flowing at this point (if its about what you expect then you make a decision to stick with them or sell or use a different strategy).
5. Make sure you have a cushion of money for big repairs, you need to make sure you are covered if something big happens at one of your properties. Look up in your records how old all the big ticket items are and then you can figure out approximately when you will need to think about replacing them. Then make sure you have a buffer equal to this so you aren't caught unawares.
6. When was the last time you visited the properties? I know you said you feel intimidated by meeting your tenants but you have a right to check on your investments (and should-you need to do it!). Maybe take a trusted handyman around with you, take lots of pictures of everything and get the handyman's opinion of what might need fixing in the future. Now you have a record of what is in each property and when a repair request comes in you are better prepared to know whether its justified or not (plus you can use BP for advice).
7. Part of your fear is lack of knowledge, you will feel way more comfortable with your investments once you know what you are talking about. Take out some books from your local library on real estate investing, read BP posts and generally teach yourself the in's and out's of RE investing. It is never too late to learn, and your confidence will increase.
8. Use the knowledge of BP to your advantage, its a great resource, give numbers so others can help!
Hopefully this can help you. I have been through it just like you and now I am confident of what I am doing because I have full knowledge and control over my property. You need to give yourself peace of mind at the least, try following my steps and hopefully that will make it happen!
Gina