All Forum Posts by: Matthew Metros

This is exactly what CS Outsource does. The team is based in Bolivia, Argentina, Honduras, and Pakistan.

All agents are paired with a supervisor and trainer to offload a lot of the day-to-day responsibility and management from the operator's size

The agents help operators set up a 24/7 front desk team (Guest services/communications), manage overnight emergency shifts, create and optimize listings, revenue management, dispute negative reviews, manage Airbnb claims, in-house vendor management, bookkeeping & sending owner statements, manage collections, digital marketing, and other back-office tasks.

Nonetheless, happy to chat.

Our company does a lot of sourcing for operators and we have found local Facebook groups to be the best. Other operators love sharing who they work with. A simple search in the groups will yield you many new contacts.

@Matthew Welk Happy to make an intro to the answering service team at CS Outsource that does our late-night support.

They help with 24/7 emergency support, overnight coverage, troubleshooting issues, dispatching approved vendors & local staff, tracking and managing maintenance work orders, and other back-office tasks.

 1. Comp-sets & Pricing: Update your weekly and monthly discounts to match be competitive with the markets. Here is a great video on how to use Pricelabs, to build a comp-set to understand how to price longer term stays in your market: 

2. Relocation Housing: Place your website with the popular nationwide relocation companies: Sirva, Sedgewick, ALE, CRS

3. Direct outreach: Sounds like you already had a corporate stay and would like more of those. Corporate rentals are a niche. Most people are looking for short-term or long-term. These are the largest markets. So if you are thinking of diversifying into corporate, do not think this will happen overnight. You need to build relationships with corporations. This takes time. Lots of time and lots of continuous outreach. It is a lot of traditional sales. Go on LinkedIn and connect with the people who are likely to need housing for their employees.

Contact the CS Outsource answering service team that does our late-night support.

They help with 24/7 emergency support, overnight coverage, troubleshooting issues, dispatching approved vendors & local staff, tracking and managing maintenance work orders, and other back-office tasks.

Not a booking strategy, but make sure you have a strong vendor management process. This is the #1 issue that most of the operators I work with have issues with.

A strong maintenance process means you have a CRM with all your people, a basic understanding of rates, contracts in place, and backups. 

A bad vendor experience almost always impacts our guests and results in a negative review.

Happy to make an intro to the CS Outsource answering service team that does our late-night support.

They help with 24/7 emergency support, overnight coverage, troubleshooting issues, dispatching approved vendors & local staff, tracking and managing maintenance work orders, and other back-office tasks.

Happy to make an intro to our answering service team that does our late-night support at CS Outsource.

They help with 24/7 emergency support, overnight coverage, troubleshooting issues, dispatching approved vendors & local staff, tracking and managing maintenance work orders, and other back-office tasks.

Happy to make an introduction to our virtual bookkeeper.

He is working with several other operators to categorize transactions, reconcile accounts, manage late payment collections, pay vendors, generate end-of-month statements, P&L reporting, and other bookkeeping tasks.

Nonetheless, happy to make an intro.

Curious about what you'd attribute to the success here?