I had a leak several months ago, the window cap blew off and I repaired and fixed it.
Now I get a called about 1 week ago and there is a massive leak from somewhere. Either from the other window, or from the tenants ac in the window. Its a old window but no one every complained in the last 10 years. The flooring and sub floor will need to be removed and replaced. They moved out and said the place is unlivable and mold is growing. They reported me to the zoning officer and also filed with there renters insurance claim but it was rejected. I agreed that I will not charge them rent for the time they are not living there. Zoning officer was out and said he did not see any mold and the house was livable just not that room till its fixed. They also did not cut the grass in like 1 month. I am working with my insurance company too and they said dont fix it until a water expert looks at it next week. My tenants said they feel sick from all the mold and mildew after being exposed to it but moved out right away and let all their items.
Tenants now want to be reimbursed for the rent, damage to there items which is nothing, they said their clothes smell like mold, hotel expenses, and reimbursed for financial burden. They want to move back in when its fixed but not sure if mabay I should just be rid of them now to prevent future problems with them.
What would you do? Fix it and let them move back in or try and get rid of them? Should I be charging them rent again soon as its fixed if their not living there? Should I charge them for the grass cutting since it will need to be cut?