Jolene,
If I had to bet, I would bet on YOU... No one will ever care more about your financial independence than YOU...
I've managed my rentals from Iraq, on the other side of the world, in a backward timezone, for over ten years. If you have less than ten rentals, I think you can and should manage your own stuff.
If you give away control, you are defenseless and in the end, there will be no one to save you. Unless you micromanage the heck out of your PM...well, until they drop you for being a hassle and you have to find another one... lol
I'll let you in on a little secret, the BEST PMs don't even like small-time landlords because there's not that much money in it for them (e.g. time commitment vs money earned). The good PMs would prefer large apartment buildings for economies of scale. I think the real underlying reason why good PMs don't like small-time landlords, is because a lot of landlords are too cheap and won't invest reinvest back in their rentals...
I think the reason why that happens is because landlords are not taking full responsibility. Mom-and-pop landlords should treat their rental operation like a business and take responsibility for their own success, e.g. do their own management until they grow beyond ten rentals. They don't have to go all out, but they need to build systems. I call this, The Plain Vanilla Business Advantage, e.g. business number/email/website/FAQs/etc...
Then, YOU play the "Property Manager" role and YOU are just and employee, NOT the greedy landlord and sole decision maker...
Also, I recommend doing a little something I call "Self-Service Management" ...basically, I groom my tenants to have an ownership mentality and I provide them with the tools and resources to resolve things on their own because I'm a long-distance self-managing landlord, therefore, I have to be proactive vs reactive. Anyways, that's my 2 cents...
--
I do have to admit, I'm so tired of all the property manager bias out here misleading small-time landlords! Think about it, we are on a real estate investing forum, and all the PM have alerts to stuff like you posted; they swoop in looking for business. I don't have a problem with that, BUT when they make it seem like hiring the "right" PM will solve all your problems that's wrong!
...I'd think the three most important things, in order, are: The Property, The Tenants, then... The Management. So, that means, when problems come up, first look at the property and its location, and consider the quality of tenants it attracts, then, look at the management. NO matter how good the PM is, if you have a bad property with bad tenants, there will always be problems. But who am I? I could be wrong, don't listen to me.