1. Ease of getting ahold of on phone. If I struggle so will tenets.
2. Are they excited about my place/area on first meeting and do they come prepared with comps. I don't care what the office looks like, only that they can come to the field and be on time and prepared.
3. Time frame for rolling property to market and how fast that process is both in posting and getting in cleaning crews and photographers. If it takes more then a few days then it means they are sloppy or successful and have to much going for my place, I don't want to risk either of those 2 situations. If they came highly recommended and they are the best I will ask them who they would recommend and call them.
4. Up to speed on tenet laws, if I roughly know them they should know them front and back. If I don't learn something then it wasn't a great meeting.
5. Last is backing up promises. If it's on the market for a set number of days( depending on vacancy/season) that 50% move in is waved. If they take 60 days for a condo in Seattle durning the spring that's a no go, Rainer better be exploding.
My one and only biggest pain point is when I have leases coming due. Depending on the area I have a window to send notice of a rent raise could be upto 90 days. So 30 days prior to those windows I expect a call with comps and suggestions. When I have to call 29 days before I'm annoyed. Or if I pay for a add on service like to get bi annual photos I expect bi annual photos.