I wanted to refresh this post to share my recent experience with others who might otherwise suffer the same fate. I will not use booking.com after the experience my dad just had. First booking after signing up, he lost $1,383.62, which was the entire stay from a horrible scammer. Booking.com has yet to help my dad in any way. It's been brush off service and passing him around between "Partner" services and "Customer" service. Both have essentially told him he could have gotten the credit card details, and chose direct payment. Neither of those features are available to new "partners," so my dad didn't have enough time to react once he figured out that he had to actually collect payment directly from the scammer, who also had an excuse the last three days she was staying at his home with about 10 people (was supposed to be 6) going in and out of his place. Fail #1, platform is not intuitive and doesn't tell new hosts that there is a "trusted partner" period where PAST verifying your property, you still have to jump through hoops to actually set up direct payments. Fail #2, Although booking will capture info about the guest who was "new" to the platform, they will not share that info, instead the "call them on your behalf and ask that they pay their bill." Let's hold out breath - it's been 3+ weeks so far! Fail #3, Their customer service and Partner support is full of "Sorry this happened, but we won't do anything for you" reps. Not helpful to have the issues acknowledged, if there's no resolution.
Bottom line, they side with a scammers and for the "benefit" of being on their site, you get to waste more time than it's worth, dealing with their confusing set up. Run, don't walk away!