@Vivian Ji I use Avail.com as my property management platform. It’s fairly robust, very affordable and basically accomplishes my needs. I use it to market the property, screen applicants, draft leases and then manage properties. Tenants have a portal and they can submit all maintenance request which are then delegated to the appropriate parties. There are several similar options out there like cozy and I’m sure they’re all fine.
I also use lockboxes on my units for showings. I collect most of the applicants info up front through avail - including a photo ID - and if they are qualified I simply send them a pin that’s active at the time they want to view. They can then let themselves in and out. This has been game changing for me. I hated this part of the business and using this process has freed up so much of my time.
I occasionally need to have an additional document signed and I use DocuSign for that. We are completely paperless so I also use Dropbox to store any important documents.
I'm currently researching ways to automate my email responses. I've been tinkering with gmails canned responses and am exploring a VA to handle some those tasks. As we continue to grow I'll add a dedicated VA to essentially replace myself in the process.
I hope if anyone else has a system or a technology that they love they’ll share it too!!!