Skip to content
Two investors reviewing resources on a laptop

Get industry-leading resources — for free

Unlock resources for every investing strategy and stage with a free account.

By continuing, you agree to BiggerPockets LLC's Terms of Use and Privacy Policy

×
Take Your Forum Experience
to the Next Level
Create a free account and join over 3 million investors sharing
their journeys and helping each other succeed.
Use your real name
By signing up, you indicate that you agree to the BiggerPockets Terms & Conditions.
Already a member?  Login here
Followed Discussions Followed Categories Followed People Followed Locations
Short-Term & Vacation Rental Discussions
All Forum Categories
Followed Discussions
Followed Categories
Followed People
Followed Locations
Market News & Data
General Info
Real Estate Strategies
Landlording & Rental Properties
Real Estate Professionals
Financial, Tax, & Legal
Real Estate Classifieds
Reviews & Feedback

Updated almost 4 years ago on . Most recent reply

User Stats

7,341
Posts
10,051
Votes
Mindy Jensen
#1 Questions About BiggerPockets & Official Site Announcements Contributor
  • BiggerPockets Money Podcast Host
  • Longmont, CO
10,051
Votes |
7,341
Posts

VRBO Host cancelled stay because he forgot to raise rates

Mindy Jensen
#1 Questions About BiggerPockets & Official Site Announcements Contributor
  • BiggerPockets Money Podcast Host
  • Longmont, CO
ModeratorPosted

A friend made a reservation on VRBO for Thanksgiving. The host had a 5-day minimum set and non-holiday pricing in place. (Friend didn't realize it was non-holiday pricing.)

Host sends friend a cancellation notice, and when pressed, responds with "I was traveling overseas, and didn't realize I hadn't set holiday pricing or minimums."

From a traveler standpoint, this is a dirtbag move. It isn't MY fault you forgot to change pricing, and now I have nowhere to stay, I've probably already made airline reservations that will have to be canceled at my expense because YOU forgot to increase your prices, etc. 

While I imagine it sucks to miss out on increased revenue, I feel that these online portals should have a consumer protection policy in place to prevent things like this from happening. 

What is a fair solution to both parties?

Most Popular Reply

User Stats

13,504
Posts
16,827
Votes
John Underwood
#1 Short-Term & Vacation Rental Discussions Contributor
  • Investor
  • Greer, SC
16,827
Votes |
13,504
Posts
John Underwood
#1 Short-Term & Vacation Rental Discussions Contributor
  • Investor
  • Greer, SC
Replied

I have made that mistake as a VRBO host and I always honor my set price. This is my mistake not theirs.

  • John Underwood
  • Loading replies...

    1 2 3