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Updated over 2 years ago on . Most recent reply

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Mindy Jensen
  • BiggerPockets Money Podcast Host
  • Longmont, CO
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VRBO Host cancelled stay because he forgot to raise rates

Mindy Jensen
  • BiggerPockets Money Podcast Host
  • Longmont, CO
ModeratorPosted

A friend made a reservation on VRBO for Thanksgiving. The host had a 5-day minimum set and non-holiday pricing in place. (Friend didn't realize it was non-holiday pricing.)

Host sends friend a cancellation notice, and when pressed, responds with "I was traveling overseas, and didn't realize I hadn't set holiday pricing or minimums."

From a traveler standpoint, this is a dirtbag move. It isn't MY fault you forgot to change pricing, and now I have nowhere to stay, I've probably already made airline reservations that will have to be canceled at my expense because YOU forgot to increase your prices, etc. 

While I imagine it sucks to miss out on increased revenue, I feel that these online portals should have a consumer protection policy in place to prevent things like this from happening. 

What is a fair solution to both parties?

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John Underwood
#1 Short-Term & Vacation Rental Discussions Contributor
  • Investor
  • Greer, SC
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John Underwood
#1 Short-Term & Vacation Rental Discussions Contributor
  • Investor
  • Greer, SC
Replied

I have made that mistake as a VRBO host and I always honor my set price. This is my mistake not theirs.

  • John Underwood
  • Loading replies...