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VRBO Host cancelled stay because he forgot to raise rates
A friend made a reservation on VRBO for Thanksgiving. The host had a 5-day minimum set and non-holiday pricing in place. (Friend didn't realize it was non-holiday pricing.)
Host sends friend a cancellation notice, and when pressed, responds with "I was traveling overseas, and didn't realize I hadn't set holiday pricing or minimums."
From a traveler standpoint, this is a dirtbag move. It isn't MY fault you forgot to change pricing, and now I have nowhere to stay, I've probably already made airline reservations that will have to be canceled at my expense because YOU forgot to increase your prices, etc.
While I imagine it sucks to miss out on increased revenue, I feel that these online portals should have a consumer protection policy in place to prevent things like this from happening.
What is a fair solution to both parties?
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Real Estate Agent CO (#FA100049656)
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