Aside from providing the basics (ie. listing tool to get the property published to 10+ major sites, scheduling tool to schedule viewings, tenant screening with comprehensive applications -- pulled reports from TransUnion, which include nationwide criminal background checks + credit checks + eviction history, digital lease creation tool, rent collection tool, and maintenance tracking tool), some services also offer your tenants additional capabilities which makes it an easier sell on your end when getting them to transition over (ie. their ability to report on-time rent payments to the credit bureaus; this can create an added incentive for making sure they pay that rent on time). 

Most of the properties I am sent are outdated and would need kitchens and bathrooms redone, flooring and paint.

I'm wondering should I make any upgrades to the kitchen?

This option seems odd though as I can't imagine people would like carpet in their eating area.Option 3: Remove all laminate, install tile in eating area and try to make it look like rest of tile in kitchen.

That if he has an eviction in his file, he will have a difficult time renting from anyone else in the future.

You will not be able to replace the roof 25 year life span, appliances and hot water heater 12 year life span, hvac 20 year life span, bath and kitchen remodel 20 year life span, etc.

I could redo the kitchen and bath if I wanted to get more in rent. 

A kitchen can be painted cabinet and new laminate counters (maybe $2,000) or you could spend $10,000 on the appliances alone. 

It looks like it had some mechanical updates but how are the kitchen and bath finishes? 

These are just some items in my capex budget, roof 25 year life span, floors 10 year life span, appliances and hot water heater 12 year life, hvac 20 year life span, bath and kitchen remodel 20 year life span,etc.