The goal with a business is to make it simple,powerful, and easy to be drawn to by consumers and have all the complex stuff in the background where it works but people do not need to see it. 

Or did they play the usual deal-killing lender games?

This is a very dangerous game to play with your assets.I would also ask them about their competitive advantage in the market.

Losing revenue is serious when a mortgage is at play.  

Absolutely agree that you or your SO needs to have Durable Power of Attorney to do all of this - mostly b/c it makes it so much easier for you. 

Prices kept risingNow I am playing in Detroit, building costs in the last 12 months has increased by 10% a good signCurious do other investors look at this

When it comes to money (especially lack of) and a person's home, some borrowers will fight hard and some will play dirty.

The inner city offers very low prices but also unique challenges and it's not an easy play.

Local contractors, insider knowledge, ability to provide oversight will all play a role in project outcome. 

You want one that can support your needs but also play hardball at negotiations.Good luck