It starts and ends regardless of the borrower's inquiry into additional account relief through modification or their success or lack thereof with delivering the hardship packet back.While the loan is being forebear the borrowers were delivered a hardship packet which needs to be filled out and compiled and turned in.  

I am still very new at this, and 2. unable to deliver.

also you probably bought low end type properties were this type of thing is far more common than you really can imagine.. it was determined by one of my vendors years ago that most of the theft was done by workers of the contractors themselves.. they deliver the goods know exactly what is there come back that night and steal them.Most folks in these type of neighborhoods only install water heaters  HVAC condenser utls literally the day the tenant is moving in.. and if its before that they hire security or someone to sleep in the unit the night before.. welcome to the reality of those areas.

Its better to more conservative - under promise and over deliver ! 

Currently, the packages are being delivered to an unsecured part of the entrance of each building.

@Andy Sabisch depends on the Class of property you are trying to buy.Many investors set themselves up for failure because they don't truly take the time to understand:1) The Class of the NEIGHBORHOOD they are buying in - which is relative to the overall area.2) The Class of the PROPERTY they are buying - which is relative to the overall area.3) The Class of the TENANT POOL the Neighborhood & Property will attract - which is relative to the overall area.4) The Class of the CONTRACTORS that will work on their Property, given the Neighborhood location - which is relative to the overall area.5) The Class of the PROPERTY MANAGEMENT COMPANIES (PMC) that will manage their Property, given the Neighborhood location and the Tenants it will attract - which is relative to the overall area.6) That a Class X NEIGHBORHOOD will have mostly Class X PROPERTIES, which will only attract Class X TENANTS, CONTRACTORS AND PMCs and deliver Class X RESULTS.7) That OOS property Class rankings are often different than the Class ranking of the local market they live.8) Class A rarely generates positive cashflow for the first 3-5 years, but usually makes up for it with higher apprciation9) Class B usually has a good mix of cashflow and appreciation10) Class C has great cashflow, but relatively low/little appreciatonhttps://www.biggerpockets.com/forums/776/topics/960183-what-they-dont-tell-you-about-cheap-rental-properties?

With all your calls and lists, what VALUE are you delivering? 

The purchase agreement was signed in December 2019 with the expectation to deliver in June 2020.

Despite ongoing material and labor shortages, apartment construction continued on pace this year, with more than 330,000 new rental units expected to be delivered coast to coast by year’s end.

Find out from your tenant-landlord law how you need to give notice, such as mail, post, hand deliver, or some combination.