They provide a lot of useful information at local REIAs and I have heard good things about their business but I haven't been a customer yet.

In my "other" job, I deal with a very large customer base. 90% of the customers, I don't even know who they are - they pay their bills, on time, every month, and have no complaints.

I also buy a lot books using my iBooks app, it's great to have books on my phone to be able to keep notes and highlight.

Customer relationship management software.

You should.Working with real estate investors in ongoing business relationships can help you create a steady stream of income without incurring the marketing costs typically associated with customer acquisition.

Our customers are billed per their original scope and contract.

- Keith, Hubzu Customer CareKeith I have noticed in the past that sometimes your contact info gets removed by the moderator.

If you have a copy of the lease with you, I would come to the walk through with a copy of it and a highlighter with sections he is violating highlighted, and make sure you take plenty of pictures of every violation, especially excessive dog doo in the yard and/or any damage you see due to the dogs.  

Did they just forget for a few minutes that you are a good repeat customer?

It basically discloses who is representing who, and states that the buyer can choose to be a customer or client (and the different levels of service to both).