Every item has to be detailed and documented to the letter.

My first "close" was to convince them to board me as a new agent, despite the fact that they hadn't come downstate yet (not on local boards, MLS, etc, so for them to invest in that would require a lot of belief in what I wanted to do).I also started learning about marketing (focusing on digital) for my next book launch and got so passionate about it I contract my services out to local brick and mortar businesses (I will assist with their social media content, write blogs, email campaigns, run their ads, re-do their website, and more). 

Hopefully, the scary paperwork of eviction letters sent to hte owners door gets them to talk.

@Shannon Gauthier I would send one letter with all violations listed and a 14 notice to cure.Any fees they owe you should be paid first out of rent which would make their rent short and a late fee added.

@Jose Castillo Was your mailer a letter or postcard?  

If the tenant writes a complaint letter, the Liberal Judges from a few years back have started to order Mediation and give the deadbeat tenant another free month or two or three and say that you didn't post the Notice.

Letter of Complaint to State Contractor's Board and CC the contractor.Mail HIS first and discuss "How would you prefer to resolve this?"

I have done the hand written letter in the past.

I sent him a letter explaining my business policies and what I expected from him.

Keep in mind that direct mail tends to work best when you send a campaign of 5-7 different pieces (postcards, yellow letters, typed letters, zip letters, etc.), 4 weeks apart from each other.