Almost all my communication is through texts.

I’m trying to avoid analysis-paralysis so I figured the first step was to start communicating with the real-estate community!

Those small costs add up and they do not follow though with holding security, or communicating with tenant as I would like but play God rather in deciding how to apply the law.

And you've joined one of the best communities for all things real estate investing.1️⃣ Download this ultimate beginner’s guide: https://assets2.biggerpockets.com/uploads/user_file/file_object/1694/UBG_2018.pdf2️⃣ Read BP beginner books on investing: https://store.biggerpockets.co...Also, read Rich Dad, Poor Dad by Robert Kiyosaki and Think and Grow Rich by Napoleon Hill 3️⃣ Subscribe to BP podcasts or YouTube channel and watch their webinars. 4️⃣ Ask questions here on the forums.5️⃣ Visit (join) a local (and legit) real estate investment association.6️⃣ Consider joining a BP bootcamp: https://www.biggerpockets.com/blog/real-estate-investing-bootcampsI wish you all the best in your investing journey!

Will the case worker share whatever I communicate with tenant therefore making a difficult relationship potentially worse?

This new structure has come with many many headaches for me, the prime one being there was absolutely zero communication with owners like me about the change.

As you can see your failure to manage and communicate and also making assumptions to get out of doing the work to deal with the changing situation causes you a lot of hassle in the end.

\I will say, as a PM, where I add the most value if the 24/7 guest communications, 20+ platforms including some big names like JetBlue and Marriott, pricing with RevMax and a live revenue manager, etc. 

It's pretty much a war zone there and I've had to communicate mostly by e-mail and text as cell service is about non-existent, and all the roads are closed so there's no driving over there and no gas even if you did get there. 

If you have a long standing tenant, good communication, and rent is paid on time this shouldn't be an issue.