Sometimes (like if you're good customer of the lender otherwise) you can those reduced.  

The customer has zero input on what happens on the other side of the equation.

I am wondering if it's just a strategy to attract more customers and there will be hidden fees?

Ease of access and7 plenty of parking, good places to eat, critical products or services that customers need in today's environment.

I have been trying to get a hold of SBA customer service but no luck.

I am afraid I would be tempted to manage it which I don't want to do-- I want to hire a remote customer service manager to coordinate cleaning and any communication with buyers.

I don't trust they provide the proposals I make, and I have the feeling that they are not serving their customer's best interest on the process...

Many have had to cope with a smaller number of customers due to social distancing requirements, reducing their profits and forcing them to permanently cut staff.

@Alexis Marie There are leases on the Internet customized for all states.

I'm not familiar with this particular contractor, but in general any legitimate contractor should be able to deliver the names and phone numbers of a half-dozen satisfied customers upon request.