Charges applied to wrong properties, both cross billing my two properties with them and also other customer's properties.

The additional real estate activities allowed in Phase 1.5 and Phase 2:-Real estate firms may open their offices in a limited fashion (with additional restrictions for Phase 1.5)-Three persons (as opposed to two persons) are allowed on site for permitted in-person real estate activities for both residential and commercial brokerage (for both improved and unimproved property)As a reminder, all in-person activities must be by appointment only and real estate brokers and industry partners must wear cloth face coverings and should encourage clients and customers to do the same."

These get missed in reviews because of those rules, but unsatisfied customers aren't allowed to post their actual experience.

There are several free property management softwares that let you customize your online rental application.

It's been established for 5 years with a strong customer base.

It's been established for 5 years with a strong customer base.

There's a free version, and you can upgrade/pay per month to customize it more. 

@Ivan Kadagidze #1 tactic is don't be a customer/client, be a PARTNER. 

He also enthusiastically agreed to do some custom work as well, and we signed "legal" agreements with my realtor for this.

Keep the potential customer in mind.