We have a "good" tenant, pays on time, not too many complaints, etc.

The partner also claimed to have broken her knee cap falling in the driveway rolling the trash container up from the street; when I commented it must be pretty painful walking around on it as I watched her do so she said she had a "high pain threshold".Sometimes it's just better to either take these complaints with a grain of salt (so to speak) or charge the tenants for these nonsense service calls.Gail

How do they handle maintenance complaints or emergencies from tenants?

Hi folks, I'm new and working on my first flip and have hired a contractor who turns out to be a crook, like an actual criminal record in numerous states.

I am from O'Neill Nebraska, obtained my bachelors degree in Criminal Justice and Spanish at the University of Nebraska at Kearney, and am currently moving to Omaha Nebraska.

It's the "slum lords" that give investors a bad name, and it's the tenets they cater to (no background or criminal checks, only matters if they've got the monies) who give section 8 a bad name. 

I have cleaned up many a sub too mess were the newbie bought or listened to the how to guru.. ended up way over the ski tips.. only to have it all come crashing down.Sellers royally screwed.. complaints to the AG  fines and penalties  its not pretty.Now I have done many probably over 100 of these .. however we were a 7 figure cash capital company.. we could and can write a check when things do not go right.Also in many states those chasing sub 2 are chasing NOD's ( foreclosures) and sub too bail outs are HIGHLY regulated..

We only know about this because we live on site; we would have no clue otherwise because they haven't said anything to us.I'm torn on saying something when there isn't a complaint.  

So if somebody came to me with a request for security camera when I'm dealing with the 5th boiler failure, 3rd sewer backup, 2nd building fire (just this year, and yes that's a real number) and complaints about the lawn, the pool and the parking lot, I can promise you that your security system will not get much consideration.But if we're talking about yet another rash of car break-ins, people leaving items in our trash bins that we have to pay extra to dispose of, or the latest domestic violence or disturbing the peace issue going on, I am much more likely to listen.  

Now if you own 15 rentals with a set or 2 in each unit, several times a year, get complaints about the doors being stuck, or fallen off its tracks.