@Alexis Marie There are leases on the Internet customized for all states.

I'm not familiar with this particular contractor, but in general any legitimate contractor should be able to deliver the names and phone numbers of a half-dozen satisfied customers upon request. 

Unfortunately, a licensing board isn't going to care about crappy customer service. 

.- Customer service is huge and you'll live and die on your five star reviews. 

Many tax pros at this point are only answering their phones for current customers as the filing deadline is 3 weeks away.If you're looking for help for 2020 and beyond, maybe give it a couple of weeks before reaching out.  

As a future investor in Richmond, I'd like to know if the local customs differ.Sorry for the not-really-an answer....

Okay, so it looks to me that your customer aren't doing the searching. 

Early on in my career, I would fight to make every customer happy.

Their customer service is outstanding and I know most of the team on a first name basis.

For those who are eager enough, and willing to forgo traditional customs in favor of a virtual approach, there are deals to be had.