Communication is key!

I don't know of any books that would help but joining a public speaking group like Toastmasters International would likely help a person with his or her shyness as it's a communication and public speaking group.

Do your Sub Contractors have the ability to verbally communicate, with English Language Only Speakers?

The contract always rules, not verbal communications.

We moved the communication to a group text app.

@Gloria C. every agent has their own communication style, just like every client does.

I am in communication with a bank and have spoken to one builder in the area.

@Precious Thompson as with any relationship, be honest, upfront, have clear communication, and work your butt off to help your client.These things will speak volumes to what type of agent you are and will lead to more referrals.

Talk to several agents and observe how well they communicate.

She stayed on top of the deal from the start and I had communications with her every day throughout the process.