From our plans, we can build ten houses on this plot, and if we do this right, each custom house will be worth between $450K-$595K depending on lot size and position.

Not to mention the customer service is unbeatable. 

I asked their customer service about it and they said it'll come soon but I don't know when.

If the member names are not accessible through that, you can then search the local chamber of commerce business directory, where 9 times out of 10, the owner of the business is there.There are sometime a few layers of LLCs and DBAs to go through, but it's all accessible to the publicgothca have to put that one in my quiver not that we chase down ownership very often we just call our customer service department at our title company and they do the work for us.. :) 

I'm thinking of taking my business from this bank due to total lack of customer service,  but before I do, I have two questions:-What is the best way to achieve my goal?

For example, coming from a family home building business of custom homes - I know there's more to rehab than meets the eye!

You use a hand truck to pull the fridge up the ramp, then secure the ramp, then use ratcheting load straps to strap the fridge to the middle of the ramp.The fridge won't be anywhere near heavy enough to cause you axle loading issues even on a small utility trailer.You can buy a custom hitch and wiring harness for most sedans, vans, station wagons, and utility vehicles.

- from your experience what was the key driver for customers / landlords?

It's rare you meet someone in this business who is so focused on building a long-term business, and who understands the importance of customer service and repeat customers.

(If you're provided with a ticket or you're riding free as a result of a frequent traveler or similar program, your cost is zero.)Fares for taxis or other types of transportation between the airport or train station and your hotel, the hotel and the work location, and from one customer to another, or from one place of business to another.Shipping of baggage, and sample or display material between your regular and temporary work locations.Using your car while at your business destination.