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Updated over 4 years ago on . Most recent reply
![Chance Stein's profile image](https://bpimg.biggerpockets.com/no_overlay/uploads/social_user/user_avatar/1347361/1695003514-avatar-chances15.jpg?twic=v1/output=image/cover=128x128&v=2)
Thoughts on the Tellus app?
Hey BP! I have been looking for a good system for getting rent money and sending bills to tenants. I came across the Tellus app and was wonder what the communities thoughts were about it.
It seems like it would be pretty nice to use, but I'm guessing some of you have used it before and have some thoughts about it from both the tenant and owner prospective.
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![Connie Chan's profile image](https://bpimg.biggerpockets.com/no_overlay/uploads/social_user/user_avatar/873531/1621504773-avatar-conniec13.jpg?twic=v1/output=image/crop=1024x1024@0x0/cover=128x128&v=2)
@Chance Stein, I'm a user. So is my mom and husband, we use it to co-manage rentals which is probably my favorite aspect (the ability to support multiple users/roles). You can set co-owners and property managers and manage the homes together -- sort of like Google Docs for rentals. My mom can go to Home Depot to rekey something, then take a photo of that receipt and attach it to one of my rentals and I can see it on my dashboard and financial reports.
My tenants have been happy with it. Some of them turn on AutoPay when they pay rent which I prefer, and some prefer to pay by tapping the payment button each month. For those users the rent notifications are helpful and I also get a notification when someone is late. I haven't used the late fee feature but I know it's there. Also you can refuse partial payments and have a different bank account per property.
The financial reports are good and professional. I can download the PDF's and it slices the finances by property or unit and also includes photos of the receipts, it did save me time during tax season this year. I have not used the listing and screening features yet. I had asked them for a sample screening report and it looked more comprehensive than what I used in the past. The listing feature shows a bunch of all the top rental sites so I will definetly give it a try the next time I have a vacancy.
The other feature I use a lot is the chat. I used to manage things by email but one of my tenants started texting and adding me on Whatsapp etc. and it just became a mess to communicate with her and her husband especially when trying to coordinate a repair. Sometimes they'd email my husband instead of me, sometimes they don't use the same email thread, etc. Now I just type the messages in the chat part of Tellus and everyone who is part of that lease can see the message and chat history and I also have a record of what was said with read receipts. I haven't had particularly bad tenant experiences yet (knock on wood!) but I appreciate having easily accessible records of past communication.
Some things I hope they'll address. In addition to letting you input existing lease details they also have a digital lease template where you can just sign it online. But their current lease template doesn't cover all 50 states yet. I asked their customer service about it and they said it'll come soon but I don't know when. By the way the customer service is good too. It's nice to talk to a human instead of a bot!
Overall I really like it, it's modern (which I care about for tenants) and saves me time and stress. Plus it's free with no maximum units so it can grow as you grow your portfolio!