Big picture - it is more inconvenience than anything.

Take pictures.

Document your decisions/meetings (if multi-manager) and memorialize in a formal motion/resolution book.

I would stay with the simple, clean look.Do you have pictures of your property?

Take lots of pictures.

If it's shattered or a corner is complete broken off, the tenant did it and I'd charge them for it.If it's a crack that seems to follow a line or be in a spot where there was bad support (installation problem) a decently heavy item could have done it (which wouldn't be the tenants fault).Like someone else said, post a picture here and you will probably have plenty of folks who can tell you if it's most likely an installation type issue that caused it or if the tenant definitely did something.

-Schedule needed maintenance, take pictures, order lead test, post to Craigslist, etc).I'm looking for something to work off of to help train an employee and am hunting ideas.

Have pictures of a refurb and brake down of your returns.What is it they say?

This is a good question for your financial advisor or CPA, who is familiar with your entire portfolio, complete savings picture & other retirement plans, etc.  

It is 8" longer because it sticks out further on each side.So the cross section is like this.While the profile is like this.The reasons I do this is I now have solid wood backing to mount blind brackets, AND solid wood backing to mount curtain rod brackets, and I am not going to be dealing with brackets yanked out of the sheetrock anymore.I will probably provide both blinds and curtain rods on all the units I do this too.Here is a picture.