If they are the quality PM you say they are, there is nobody who is going to know more or give it to you straighter then them. 

Even with the finishes being better in the class a, I suspect it will have the lower maintenance cap ex due to better quality tenants

I definitely recommend that you seek out a Certified Cost Segregation Professional so that you are confident in the quality of the work performed and the deliverables produced.

@Laura CasnerFocus on quality over quantity in real estate investing, celebrate progress, refine criteria, explore secondary markets, and explore different property types.

Based on my experience, you either pay some more but get a high-quality service, or you have really raw but cheap software.

If it is decent quality then I would keep the carpet in place and see how it wears.

I'm a pay for quality kinda guy. 

Also, brand suggestions for quality?

Its all about quality leads, not the tool.This analogy is similar here;   a really good contractor can give a better rsult with crapy materials vs a crapy contractor with top materials

You can search on Google, attend REI meetings, or explore Facebook groups.People invest a lot of time and energy in generating off-market leads, and connecting with reliable, reputable sources who supply quality deals can be a game changer.