if it's just one of the office workers, that's probably the reason why. i suggest you talk to a fraud department or higher authority than the workers. no usually it is not handled by being "brushed off"

Maybe some paperwork I should include, authorization letter to talk to the bank on her behalf?

I read through several 1-2 year old forum topics here on BP where authors said this was a good deal for them.

Of course the Lender will not speak to me without authorization from the Owner Of Record.I know there are certain conditions that would cause the Lender to delay filing a foreclosure action (seasoning, etc) but cannot confirm anything.I feel like I'm at a standstill here.  

Texas Realtors lease specifically states :"USE OF THIS FORM BY PERSONS WHO ARE NOT MEMBERS OF THE TEXAS ASSOCIATION OF REALTORS® IS NOT AUTHORIZED

I'm enjoying my new Kindle and I'm on the hunt for a book so I can learn about Note Investing.I realize it's a recently published book but has any reading this read it or know the authors' work?

We are not responsible for repair bills authorized by the tenant.

." - Randy Pausch, author The Last Lecture

On a very entry level - if some of my investors wants to invest some of their IRA fund...do I need to be prepared with any type of process/authorization/paperwork/else?

That being said, the person who will have authority to dispose (sell) the property will receive an Order to Sell signed by the Judge, then that will be just what that means.