My immediate goal is to begin my management business by offering basic services to "Mom & Pop" Landlords that currently hold small-medium sized multi-family rentals.

Another great resource in Wilmington is SCORE, it's a free mentoring service that helps entrepreneurs get their business started.

As a result, we place a lot of focus on customer service (investor relations), communication and reporting. 

. - the main occupations are manufacturing and labor, sales and service jobs

I haven't used other services that are a better deal in terms of value/quality 

As long as we have ample, healthy cash flow, we can service our debt and cover our expenses which allows us to hold our investment.

For my personal properties, I may send out a handyman and an AC service once a year.

Task rabbit is that service  perhaps people can get you that chicken noodle soup if you are sick in bed and no one can be there for you. 

I was ready to show the lease provision in which the tenant is responsible for repair and upkeep of the property and to report any service issues immediately, and I was also ready to be very firm (even if it went to court) on the idea that no mitigation would be considered before issue was reported. 

Check out Courtney with Oxford Property Services.  ‭